Ayme Wharley
Berwick,Australia
Summary
Enthusiastic and dedicated individual eager to embark on a career as a receptionist. With a strong commitment to providing excellent customer service and keen attention to detail, well-equipped to greet clients, manage phone calls, and assist with administrative tasks. Bringing a Happy, Friendly and positive attitude, strong communication skills, and a passion for contributing to a welcoming atmosphere. Ready to immerse myself in the automotive industry and grow professionally, highly motivated to excel in this role and become a valuable asset to the team. Committed to continuous learning and professional development, will strive to exceed expectations and set a high standard of excellence as an integral member of the company.
Overview
7
7
years of professional experience
Work History
Receptionist
Bunnings Warehouse
01.2017 - 03.2018
- Welcomed and assisted customers, visitors, vendors, and staff with professionalism and friendliness, creating a positive first impression of the organization.
- Designed, Managed and delivered the implementation of an innovative new filing system that increased efficiency across teams by 25%, while maintaining exceptional organisation and attention to detail throughout the transition process
- Delivered exceptional customer service in a fast-paced environment by directing 100+ daily inquiries through phone and email leading to increased efficiency and unparalleled customer experiences.
- Managed incoming calls efficiently, directing them to the appropriate personnel or department, demonstrating strong communication and multitasking skills.
- Scheduled appointments and meetings for department managers, ensuring smooth coordination and confirmation of schedules.
- Oversaw mailroom operations, handling incoming and outgoing mail, packages, and deliveries with attention to detail and organization.
- Maintained optimal office supplies inventory, restocking as needed and coordinating with vendors for timely delivery.
- Provided administrative support, including filing, data entry, and document preparation, contributing to the smooth operation of the office.
- Offered assistance to staff members with tasks such as photocopying, scanning, and emailing documents, facilitating effective communication within the organization.
- Ensured a welcoming reception area with updated materials, creating a pleasant environment for visitors.
- Addressed inquiries promptly and courteously, resolving issues or directing individuals to the appropriate resources.
- Upheld confidentiality and adhered to company policies and procedures at all times.
Assistant Foreman
Stokes Racing
04.2022 - Current
- Enhanced team productivity by implementing efficient work processes and coordinating tasks among staff.
- Managed medication administration and bookkeeping responsibilities for the stable, ensuring accurate tracking and compliance with veterinary prescriptions and maintaining organized records.
- Proficient in all aspects of horse handling, including grooming, tacking, exercise, feeding, basic veterinary care, stable maintenance, trailer loading, and groundwork training.
- Managed the daily operations of the stable, overseeing all activities to ensure smooth functioning and promptly resolving any issues that arose.
- Supported and Trained over 25 new & inexperienced staff members in learning proper horse handling techniques, and Explaining day to day procedure in order for them to have the best understanding possible of daily tasks.
- Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
- Worked closely with veterinarians to oversee the health of over 60 horses and promptly address any medical concerns that arose.
- Contributed to a positive workplace culture by developing strong and supportive relationships with all staff members.
- Ensured a clean, safe, and organized work environment at all times.
- Effectively managed inventory, ensuring we had the right amount of stock while minimizing waste and unnecessary spending. supplies.
Department Manager
Bunnings Warehouse
02.2018 - 04.2022
- Addressed customer complaints promptly and effectively, implementing solutions to resolve issues and ensure customer satisfaction.
- Trained and coached team members to enhance product knowledge, customer engagement, and sales techniques, leading to increased productivity and customer satisfaction.
- Maintained optimal inventory levels through effective stock management practices, including regular stock takes and ordering replenishments as needed.
- Implemented merchandising standards and promotional displays to drive product visibility and maximize sales opportunities.
- Addressed customer inquiries and concerns promptly and effectively, resolving issues to ensure a positive shopping experience.
- Conducted regular performance evaluations and provided constructive feedback to team members, fostering a culture of continuous improvement and professional development.
- Collaborated with other department managers and senior management to coordinate cross-functional initiatives and achieve overall business objectives.
- Ensured compliance with company policies, procedures, and safety standards, promoting a safe and secure work environment for both employees and customers.
Skills
- Proficient & Precise Data Entry Skills, Familiar with Microsoft Applications such as Word,Excel & Power-point
- Demonstrated ability to rapidly grasp new concepts and processes, facilitating efficient adaptation to changing environments and tasks Able to learn and pick up everything in a very timely manner
- Thrive in high-stress environment's, tackling complex tasks while remaining calm and professional
- Skill in identifying issues, analyzing root causes, and developing practical solutions to overcome challenges or obstacles
- Proficiency in prioritizing tasks, setting goals, and efficiently allocating time and resources to meet deadlines and achieve objectives
- Dedication to providing excellent service to customers, understanding their needs, and addressing inquiries or concerns in a timely and professional manner
- Ability to handle and prioritize multiple tasks or responsibilities simultaneously, without compromising quality or productivity
- Willingness to take proactive action and demonstrate self-motivation, seeking out opportunities for improvement or innovation
- Ability to deliver information or ideas clearly and persuasively, engaging and influencing audiences through effective communication
- Aptitude for recognizing and managing one's own emotions, as well as understanding and empathizing with others' feelings and perspectives
- Ability to establish and maintain relationships with a diverse range of people, building connections and leveraging them for mutual benefit
- Consistently maintains an optimistic and upbeat demeanor, fostering a supportive and encouraging atmosphere in both individual and team settings
Timeline
Assistant Foreman
Stokes Racing
04.2022 - Current
Department Manager
Bunnings Warehouse
02.2018 - 04.2022
Receptionist
Bunnings Warehouse
01.2017 - 03.2018
Similar Profiles
Mikaila RogersMikaila Rogers
Team Member at Bunnings WarehouseTeam Member at Bunnings Warehouse
Kieton PenglisKieton Penglis
Co-ordinator at Bunnings WarehouseCo-ordinator at Bunnings Warehouse
Lachlan DavidsonLachlan Davidson
Supervisor at Bunnings WarehouseSupervisor at Bunnings Warehouse
Rhianydd MainwaringRhianydd Mainwaring
Service Expert Team Member at Bunnings WarehouseService Expert Team Member at Bunnings Warehouse
JEFF THAYILJEFF THAYIL
Contract Administrator at Casey Tiling and WaterproofingContract Administrator at Casey Tiling and Waterproofing