Summary
Overview
Work History
Skills
References
Timeline
Generic
Aymee Cornish

Aymee Cornish

Melbourne

Summary

Business operations management and project delivery lead, with a multifaceted background in digital operations and solutions. Proven success leading digitalisation and operational improvement projects as a respected leader, aiming to empower teams to achieve objectives, push boundaries and deliver an exceptional customer experience.

Seasoned Chief Operating Officer with background in streamlining operations, improving processes and increasing efficiency across various industries. Strong skills include strategic planning, team leadership and data-driven decision making. Known for transforming organizations into high-producing entities while maintaining job satisfaction among employees.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

10
10
years of professional experience

Work History

Partner, Chief Operating Officer

Think & Grow
Melbourne
01.2024 - Current
  • Supported CEO with operational insights and strategic decision-making.
  • Enhanced operational systems, processes, and best practices for greater efficiency.
  • Implemented strategic offerings to enhance company's suite of products and services.
  • Drove revenue by cultivating successful client relations.
  • Developed and refined short- and long-term strategies to drive growth and profitability.
  • Facilitated cross-departmental collaboration to achieve business goals.
  • Built relationships with external stakeholders such as investors, partners.
  • Managed relationships with partners and vendors to align with company goals.
  • Implemented effective solutions to resolve operational problems and mitigate operational risks.
  • Oversaw daily operations across multiple departments, ensuring alignment with strategic objectives.
  • Facilitated change management initiatives in order to streamline operations.
  • Coordinated major project initiatives from planning through to execution, ensuring timely completion.
  • Maintained a positive work environment by resolving employee disputes promptly.
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
  • Established policies that promote company culture and vision through proper communication channels.
  • Established plans to address productivity, operational performance and staff retention and satisfaction.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Served as strategic advisor and functional expert on critical strategic and operational matters.
  • Directed the daily operations of multiple departments across the organization.

Partner, Chief of Staff

Think & Grow
Melbourne
07.2023 - 12.2023
  • Established comprehensive performance goals for organizational, unit, and staff levels, resulting in increase in task prioritization and execution.
  • Built strong relationships with key internal and external parties to support strategic communications and advocacy.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Coordinated inter-departmental workflow and operations, managing client relationships and projects.
  • Acted as a liaison between executives and other stakeholders when necessary.
  • Formulated high-level organizational strategy to collaborate with senior managers on projects and deliver organizational impact.
  • Facilitated effective communication between different teams in order to foster collaboration across departments.
  • Developed and implemented strategic plans for the executive team to achieve organizational goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Head of Operations

Think & Grow
Melbourne
10.2022 - 06.2023
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Implemented effective change management processes across various departments.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Monitored progress against schedule and budget goals to identify potential risks or areas for improvement.
  • Assessed current operational processes in order to identify opportunities for improvement.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Created detailed reports outlining key performance metrics related to operational projects.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Director, National Operations

Grant Event Technology
09.2014 - 12.2022
  • Company Overview: Established in 2010, Grant Event Technology was born out of a need within the event industry for a ticketing software provider who understood, first hand, the needs of event operations teams
  • We deliver mobile event technology solutions which empower event organisers to execute a seamless access control experience for their patrons
  • We offer market leading cloud-based mobile technology, over 20 years of industry knowledge and customer service solutions that streamline event operations and deliver a substantial commercial gain to our clients
  • We operate a low touch business model with the majority of our business operations automated
  • Our clients are predominantly music and lifestyle events within Australia and New Zealand, including Fuzzy Events and IMG
  • Established in 2010, Grant Event Technology was born out of a need within the event industry for a ticketing software provider who understood, first hand, the needs of event operations teams
  • We deliver mobile event technology solutions which empower event organisers to execute a seamless access control experience for their patrons
  • We offer market leading cloud-based mobile technology, over 20 years of industry knowledge and customer service solutions that streamline event operations and deliver a substantial commercial gain to our clients
  • We operate a low touch business model with the majority of our business operations automated
  • Our clients are predominantly music and lifestyle events within Australia and New Zealand, including Fuzzy Events and IMG

Business Operations Consultant

Self Employed
Melbourne
04.2020 - 10.2022
  • Specialising in strategic and operational improvements within technology startups
  • Increased operations efficiency through execution of improvement processes.
  • Provided strategic advice on the best ways to increase profits and maximize productivity.
  • Developed and implemented operational processes to improve efficiency and reduce costs.
  • Coached leadership teams on effective decision-making techniques, problem solving skills, team building activities.
  • Advised senior executives on developing long-term strategies that align with organizational objectives.
  • Analyzed financial data, identified trends and recommended strategies to optimize business operations.

Head of Operations

Rosterfy Pty Ltd
01.2019 - 04.2020
  • Manage business operations across Australasia, UK, Europe, USA and United Arab Emirates
  • Leadership of all business departments; CX, Product, Sales, Marketing
  • Facilitated business scaling and team growth from 4 to 23 employees, across 4 major global regions
  • Established CX standards and improved processes across Sales and CX, focusing on improving CLV where previously ROI was the only measurement of success
  • Leadership of a global Client Success team, exceeding industry standards and delivering an exceptional customer experience achieving an NPS of 73.9 in 2019
  • Fostered a collaborative working environment in a digital landscape
  • Guiding and empowering distributed teams across all business areas to achieve business objectives, centered around improving team communications, cohesion and maintaining transparency
  • Industry leading solutions for mega event projects, including World Expo Dubai 2020, Gold Coast Commonwealth Games 2018, FIFA
  • Management and delivery of projects with 7 figure budgets and delivery timelines from 2 months to 3 years
  • Project lead delivering digital solutions for World Expo Dubai 2020, Euro2020, Super Bowl, Cancer Council

Digital Operations Manager

Rosterfy Pty Ltd
07.2017 - 01.2019
  • Having commenced with Rosterfy as a Digital Project consultant, I moved in to this newly created role to introduce operational frameworks and processes to bring leadership and growth to the organisation during its infancy
  • Design and implement operational frameworks focusing on process driven objectives to achieve business objectives
  • Internal digital transformation; implementation of software solutions to consolidate and streamline program management, product delivery and customer service
  • SaaS product owner and development lifecycle manager (9 reports)
  • Oversee SaaS software implementation across major organisations in the US, UK and Australia
  • Introduce a collaborative working culture with clients; 'client needs' guiding product design and software development
  • Lead strategic requirements gathering and collaborative analysis across major projects, to identify key objectives and success measurements with a 'users first' approach
  • Delivery of complex projects, across multiple stakeholders, systems, teams and environments, e.g
  • Commonwealth Games 2018 security workforce delivery and implementation across 4 unique stakeholders
  • Manage and produce tender responses (RFQ, RFI, RFP) for major projects, including SXSW, FIFA, IOC, World Expo, AFL and Team London (Euro2020)

Digital Project Manager

Get Started Pty Ltd
01.2016 - 01.2017
  • Manage 8-12 client projects, accounts and continuous improvement/ maintenance agreements (varying from 50k to seven figure contracts)
  • Define Scope of Work and conduct an in-depth estimation, including proposal documentation
  • Deliver clear and effective communication with external stakeholders, manage expectations and nurture client relationships
  • Identify, document and provide strategic advice on key requirements
  • Project planning - manage project scope, timeline and budget in conjunction with the requirements, specifications and objectives of the project
  • Project management - proven ability to manage end-to-end, website, e-commerce, mobile, maintenance and continuous improvement projects
  • Resourcing, workload and scheduling - support, mentor and manage a project team of 5-10
  • Effectively execute a risk and change management strategy
  • Digital content management, CMS and CRM management, training and support

Skills

  • Operations Framework Development and Management
  • International Team Leadership
  • Strategic Digital Transformation
  • Value Optimization Techniques
  • Project governance, management, and implementation
  • Strategic Partnership Development
  • Executive Relationship Management
  • Business Consulting & Advisory Services
  • Collaborative Go-to-Market Strategy Development

References

Available on request.

Timeline

Partner, Chief Operating Officer

Think & Grow
01.2024 - Current

Partner, Chief of Staff

Think & Grow
07.2023 - 12.2023

Head of Operations

Think & Grow
10.2022 - 06.2023

Business Operations Consultant

Self Employed
04.2020 - 10.2022

Head of Operations

Rosterfy Pty Ltd
01.2019 - 04.2020

Digital Operations Manager

Rosterfy Pty Ltd
07.2017 - 01.2019

Digital Project Manager

Get Started Pty Ltd
01.2016 - 01.2017

Director, National Operations

Grant Event Technology
09.2014 - 12.2022

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Aymee Cornish