AYMON KATES
Sydney,NSW
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
8
8
years of professional experience
Work History
Domestic Flight Attendant
Qantas
05.2023 - Current
- Undergo vigorous Emergency Procedures training, including, but not limited to: Aircraft evacuation
- In-air medical situations (as well as CPR, Defibrillator use, epipen, Ventolin etc.)
- Cabin preparation for crash landing both on land and in water
- Survival and use of survival equipment on land and in a raft on water
- On board fire fighting and dangerous goods cleanup+disposal
- Emergency equipment and security checks
- Passenger meal service (economy and business classes)
- Handle customer queries (and disputes) using the Mary Gober International service language.
Program Officer, Alumni
Australian Science Innovations
11.2022 - 05.2023
- Develop a custom Alumni Directory (CRM)
- Find and contact previous students regarding program interest
- Mass data entry.
Box Office Assistant
Andrew Kay Management (Van Gogh Alive, BOREALIS on the Lake)
02.2022 - 12.2022
- Sell and distribute tickets using Aspect (Ticketek) and ‘Albert’ EFTPOS tablet (Commonwealth Bank)
- Process date changes and refunds
- Make and accept phone calls from customers
- Assist and answer customers’ queries over email, telephone and face to face
- Distribute merchandise using ‘Square’ POS
- Manage lost and found property
- Train and supervise box office staff
- Space shutdown for COB (sanitise, tidy and secure box office and info desk).
Australian School-based Trainee in HR and IT
National Museum of Australia
07.2021 - 06.2022
- Develop and repair sophisticated spreadsheets
- Assist colleagues with basic IT related issues
- Create forms (COVID-19 inspection forms, exposure notification forms etc.)
- Develop simple automations using Microsoft Power Automate
- Sort WHS incident reports
- Monitor and manage multiple shared e-mail inboxes
- Craft professional letters
- Meet project deadlines.
Office Assistant
Raefon Pty Ltd
01.2017 - 01.2020
- Enter invoices and receipts in MYOB software
- Assist with bank reconciliations
- Paper and computer filing
- Tidy factory.
Skills
Customer Service
Strong Work Ethic
First Aid
Reliability and punctuality
Hospitality service expertise
Food and Beverage Service
Professional Appearance
Verbal and written communication
Safety Procedures
Public Speaking
Leadership Qualities
Emergency Procedures
References
Provided on request.
Languages
Italian
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Domestic Flight Attendant
Qantas
05.2023 - Current
Program Officer, Alumni
Australian Science Innovations
11.2022 - 05.2023
Box Office Assistant
Andrew Kay Management (Van Gogh Alive, BOREALIS on the Lake)
02.2022 - 12.2022
Australian School-based Trainee in HR and IT
National Museum of Australia
07.2021 - 06.2022
Office Assistant
Raefon Pty Ltd
01.2017 - 01.2020
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