AYNUR YESIL
Roselands,NSW
Summary
Responsible, reliable, proficient in management and the customer service sector. Passionate and motivated, with a drive for excellence. Always willing to learn and grow within a company.
Overview
6
6
years of professional experience
Work History
Account Manager/Customer Service Representative
Dollies Tribe
12.2022 - 12.2023
- Keeping accurate records pertaining to inventory and account notes
- Acting as a client advocate with focus on improving buyer experience
- Building relationships with suppliers and maintaining by being point of contact
- Maintaining updated knowledge of company products and services
- Managing cash flow and investments
- Collaborating with other companies to expand business
- Creating reports for executives and updating them for progress in sales
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through email, live chat, and social media platforms.
- Implemented a user-friendly product categorization system to improve site navigation and increase sales conversion rates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Account Manager
ENSIGN Linen & Laundry
04.2022 - 09.2022
- Initiating regular monthly meetings with key accounts to strengthen relationships and assess ongoing client needs
- Acted as a main point of contact for client queries and complaints to always resolve efficiently
- Mapped out monthly plans for key accounts, identifying poor performance and areas for prime growth
- Staying up to date with all new products and services and updated clients accordingly
- Generated reports and tracked progress of each key account
- Developed win-win solutions for both company and client via effective contract negotiation
- Identifying major industry trends to make helpful recommendations.
Account Manager
Administration Schibello Coffee Group
08.2021 - 04.2022
- Building relationships with clients based on trust
- Communicating with clients to understand their needs and explain product value
- Collecting and analyzing data to learn more regarding client behavior/usage of product
- Managing records and pertaining to inventory and account notes
- Resolving client complaints and preventing additional issues by improving business processes
- Acting as a client advocate with a focus on improving the clients experience
- Developing long term relationships between the business and the client to continue their on going business
- Constantly liaising with warehouse management and ordering of large quantities of stock
- Management of products coming through warehouse
- Management of office supplies, fielding phone calls and creation of spreadsheets and presentations
- Management of agenda/travel arrangements for CEO
- Assisting with new staff, training and assisting colleagues whenever necessary.
CBD Sales Executive
Sales Assistant Navarra Venues
11.2020 - 07.2021
- Responsible for corporate sales for Navarra CBD based venues
- Set budget of 4 corporate events per month, but achieved on average 6 events per month
- Managed the customer relationship experience from the lead stage to event completion
- Not only involved in the sale of the event but was proactive in the event planning and hosting(hostess)for the event to ensure a high-class customer experience
- Meeting with clients, building rapport & maintaining business relationships
- Maintain and update CRM system with all customer interactions
- Represent the company at industry and networking events
- Negotiating with clients in accordance with business pricing protocols
- Proactive relationship management which has resulted in successfully converting prior CBD Customers to other Navarra Venues
- Creating business agreements/contracts for corporate events.
Administrative and Executive Assistant
Sales Assistant Navarra Venues
11.2019 - 11.2020
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Answered heavy volume phone calls and handled high traffic lobby areas
- Trained new employees in all aspects of office practices and procedures
- Provided administrative support, including filing and schedule management
- Documented appointments and reservations using CRM
- Administrative point of contact between executives and internal/external clients
- Managed complex calendars and logistics for travel and on-site meetings
- Drafted and proofread correspondence and reports for professionally issued communications
- Scheduled meetings and conference calls, including planning and set-up, agenda preparation, and minutes documentation
- Screened incoming calls and visitors to avoid unnecessary work interruptions
- Scheduled all business, personal, and weekend events
- Planned events, including dinner parties, casual gatherings, and large formal affairs, coordinating catering, floral arrangements, and logistics for guests
- Supported executives with project coordination, data analysis, and administrative assistance
- Creating business agreements/contracts for potential sales.
Office Administration/ Personal Assistant
OzWide Cable
04.2019 - 11.2019
- Manage staff, preparing work schedules and assigning specific duties
- Oversee activities causally related to making products or providing services
- Set goals and deadlines
- Complete and mail bills, contracts, policies, and invoices
- Communicate with customers, employees, and other individuals to answer questions, disseminate, or explain information, take orders, and address complaints
- Answering telephones, direct calls, and taking messages
- Complete work schedules, manage calendars and arrange appointments
- Keep stock of office supplies and place orders when necessary
- Opening and closing of the office
- Organising cleaners, gardeners and other contractors when needed
- Complete and mail bills for the Director’s home
- Organising appointments
- Create, maintain, and enter information into databases
- Complete forms in accordance with company procedures.
Assistant Building Manager
BME Group Building & Facilities Management
11.2017 - 04.2019
- Monitor the facility to ensure that it remains safe, secure, and well-maintained
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Taking daily inquiries, assisting Residents, emails and phone calls
- Assist in completing the yearly AFSS Fire Certificate for residential buildings
- Assisting the Owners Corporation in identifying, verifying and managing the rectification of building defects
- Management of in-house staff on behalf of the Owners Corporation
- Assisting in management of preventative & programmed maintenance, as well as emergency maintenance
- Creating building management reports for Strata Committee meetings
- Taking notes and creating minutes from meetings
- Preparing budgets for approval
- Type, format, proofread and edit correspondence and other documents
- Arranging appointments, work schedules, and management of the calendar
- Organising contractors for maintenance work for residential buildings
- Organising handovers with homeowners for new residential buildings
- Organising and setting up meetings
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Complete forms in accordance with company procedures
- Conduct searches to find needed information, using such sources as the Internet
- Supervise other clerical staff and provide training and orientation to new staff.
Education
Completed Higher School Certificate -
Kingsgrove North High School
Kingsgrove, NSWSkills
- Active Listening
- Reading Comprehension
- Time Management
- Customer and Personal Service
- Administration & Management Skills
- Active Learning
- Events Management
References
Upon Request
Timeline
Account Manager/Customer Service Representative
Dollies Tribe
12.2022 - 12.2023
Account Manager
ENSIGN Linen & Laundry
04.2022 - 09.2022
Account Manager
Administration Schibello Coffee Group
08.2021 - 04.2022
CBD Sales Executive
Sales Assistant Navarra Venues
11.2020 - 07.2021
Administrative and Executive Assistant
Sales Assistant Navarra Venues
11.2019 - 11.2020
Office Administration/ Personal Assistant
OzWide Cable
04.2019 - 11.2019
Assistant Building Manager
BME Group Building & Facilities Management
11.2017 - 04.2019
Completed Higher School Certificate -
Kingsgrove North High School
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