Ayoma Kalpani Bodage
1D Basalt Road Harrisdale
Summary
Customer-focused professional with extensive experience in customer service roles, recognized for delivering exceptional client support that drives high levels of satisfaction and loyalty. Skilled in building lasting relationships and delivering exceptional service and seeking a dynamic environment to contribute a strong work ethic and enthusiasm. An enthusiastic, hardworking, sincere, and trustworthy and have a calm-natured personality and a great deal of experience in various roles in the hospitality industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Voluntary Sales Associate
Murdoch University's Guild Market
08.2024 - Current
- Engaged with customers, promoting Guild services and increasing stall visibility
- Assisted in setting up and organizing stall displays to attract interest
- Managed cash transactions and provided information on various products
Customer Service Representative
Pizza Crust
08.2024 - 12.2024
- Maintained a well-organized area
- Gathering customer feedback to improve services
- Devising methods to maintain customer loyalty and foster enduring connections
- Handled transactions promptly and accurately
Full time - Waitress
Morning Dew Boutique Hotel
01.2021 - 12.2023
- Welcoming customers, Seating the customers, Taking orders, Service of drinks and meals, Tidying and cleaning the tables, Collecting and disposing of trash, Assisting guests when necessary, Setting up tables, Properly cleaning upholstered furniture
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Master - Inclusive and Special Needs
Murdoch University
Bachelor - Education in Teaching English as a Second Language
Lincoln University College
Higher National Diploma - English
Advanced Technological Institute
Skills
- Teamwork
- Customer service
- Food safety
- Problem-solving
- Active listening
- Multitasking
- Communication
- Interpersonal skills
- Time management
- Problem-solving skills
Certification
- Working With Children Check- WA
- Sri Lankan Driving License
- National Coordinated Criminal History Check Certificate-WA
- First aid certificate- St John
Professional References
Reference will be provided on request
Languages
English
Native or Bilingual
Sinhala
Native or Bilingual
Timeline
Voluntary Sales Associate
Murdoch University's Guild Market
08.2024 - Current
Customer Service Representative
Pizza Crust
08.2024 - 12.2024
Full time - Waitress
Morning Dew Boutique Hotel
01.2021 - 12.2023
Bachelor - Education in Teaching English as a Second Language
Lincoln University College
Higher National Diploma - English
Advanced Technological Institute
- Working With Children Check- WA
- Sri Lankan Driving License
- National Coordinated Criminal History Check Certificate-WA
- First aid certificate- St John
Master - Inclusive and Special Needs
Murdoch University
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