Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ayoub Galaidos

Deer Park,VIC

Summary

Hardworking salesman offering 4 years of experience in retail. Solid team player with an upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations. Reliable Warehouse Assistant offering two years of experience refilling and rotating items to maintain well-stocked inventory. Hardworking team player well-versed in cataloguing and coding invoices, examining merchandise and attaching and changing price tags on items. Comfortable lifting heavy weights and training new staff in proper procedures. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Cashier Supervisor

Drake Store
Cairo, Egypt, Giza
05.2018 - 12.2020
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
  • Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
  • Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
  • Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
  • Provided feedback on employee performance during weekly team meetings.
  • Performed daily bank deposits accurately and within company guidelines.
  • Greeted customers and responded to requests for information.
  • Called for backup cashiers during peak times to minimize wait time for customers.
  • Supported front-end procedures to keep items well-stocked to prevent shrinkage.
  • Delegated work to staff, setting priorities and goals.

Travel Agent

Expedia Group
New Cairo, Egypt, Cairo
01.2021 - 11.2022
  • Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
  • Assisted customers in selecting the best possible package with the least expense.
  • Processed payments from clients via credit cards.
  • Created marketing materials showcasing vacation packages available for sale through the agency.
  • Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
  • Planned special events such as honeymoons or destination weddings.
  • Researched hotels and airfare options to best meet client needs and expectations.
  • Stayed up to date on the travel industry, policies and restrictions.

Salesperson

Nike
Melbourne, DFO South Wharf, VIC
08.2022 - 01.2023
  • Analyzed customer feedback to identify areas of improvement in product offerings.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Advised customers on the latest product features and benefits.
  • Developed key customer relationships to increase sales.
  • Created successful strategies to develop and expand customer sales.

Picker Packer

Spotlight
Melbourne, Laverton North, VIC
02.2023 - 10.2023
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Verified the accuracy of picked items by comparing them against the pick list.
  • Organised stock on shelves in an orderly fashion for efficient retrieval.
  • Labeled packages accurately with destination addresses for shipping purposes.
  • Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
  • Operated tugger to move materials from one location to another within the warehouse.
  • Maintained accurate records of all material movement activities.
  • Inspected tugger on a daily basis for any mechanical issues or damages.
  • Followed set routes while driving the tuggers in order to minimize fuel consumption and maximize efficiency.
  • Loaded and unloaded pallets onto trailers using the tugger in a safe manner without damaging goods or supplies.

Recruiter Specialist

Ozstaff
Melbourne, VIC
05.2023 - 11.2023
  • Developed and maintained relationships with hiring managers to ensure staffing needs are met.
  • Researched, identified, and recruited potential candidates through job postings, career fairs, social media platforms, and employee referrals.
  • Maintained accurate records of recruitment activities within applicant tracking system.
  • Assisted in new hire onboarding process by coordinating background checks and drug screenings.
  • Managed the full cycle recruiting process from sourcing qualified candidates to making offers of employment.
  • Negotiated wages and other compensation packages with selected candidates.
  • Analyzed current recruiting trends in order to recommend improvements or changes in recruitment strategies as needed.
  • Evaluated candidate profiles against set criteria prior to scheduling interviews.

Exam Supervisor

University of Melbourne
Melbourne, Carlton, VIC
11.2023 - 11.2023
  • Ensured exam rules and regulations were followed throughout the duration of the examination process.
  • Monitored students during exams to ensure no cheating or disruption occurred.
  • Maintained confidentiality of exam material prior to and after exams had been administered.
  • Verified that only authorized personnel entered exam rooms while tests were in progress.
  • Distributed exam materials according to established guidelines and ensured they were returned promptly after completion of tests.
  • Maintained focused, inclusive and supportive learning environments.
  • Provided positive feedback with emphasis on learning from mistakes to establish solid foundation for progress.

Driver, Warehouse Orders

Melbourne International RoRo & Auto Terminal Pty Ltd (MIRRAT)
Melbourne, Port Melbourne , VIC
11.2023 - 02.2024
  • Safely drove vehicles to pick up and deliver goods, ensuring timely arrival at each destination.
  • Supervised loading and unloading of freight from trucks, ensuring correct handling procedures were followed.
  • Resolved customer complaints regarding transport services promptly and effectively.
  • Recruited, trained and managed a team of drivers in accordance with company policies.
  • Reported maintenance and repair needs for transportation vehicles and equipment.

Education

High School Diploma -

Eritrea International School
Jeddah, Saudi Arabia
06.2017

Skills

  • Workflow Coordination
  • Time Management
  • Attention to Detail
  • Travel Arrangements
  • Client Networking
  • Retail Sales
  • Recruitment
  • Outbound Calling
  • Hiring Requirements
  • Client Development
  • Sales Forecasting
  • Records Management
  • Customer Service
  • Order Processing
  • Package Labeling
  • Heavy Lifting
  • Teamwork
  • Packaging and Picking
  • Tugger Operator
  • Vehicle Maintenance
  • Truck Loading
  • Warehouse Safety

Languages

English
Full Professional
Arabic
Full Professional

References

References available upon request.

Timeline

Exam Supervisor

University of Melbourne
11.2023 - 11.2023

Driver, Warehouse Orders

Melbourne International RoRo & Auto Terminal Pty Ltd (MIRRAT)
11.2023 - 02.2024

Recruiter Specialist

Ozstaff
05.2023 - 11.2023

Picker Packer

Spotlight
02.2023 - 10.2023

Salesperson

Nike
08.2022 - 01.2023

Travel Agent

Expedia Group
01.2021 - 11.2022

Cashier Supervisor

Drake Store
05.2018 - 12.2020

High School Diploma -

Eritrea International School
Ayoub Galaidos