AYRA SOFIA SOSA MONSALVE
Perth,WA
Summary
Passionate and results-driven professional with a high-energy approach and a strong commitment to delivering exceptional customer service. Detail-oriented and highly skilled in problem-solving, with the ability to manage multiple responsibilities in fast-paced environments. An excellent communicator with a talent for building rapport and collaborating effectively with diverse, multicultural teams. Organized, reliable, and a dedicated team player committed to excellence.
Overview
8
8
years of professional experience
Work History
Team Leader - BULK DC
Asahi Beverages Pty Ltd
04.2024 - 09.2024
- Conducted root-cause analysis of quality failures, managed product withdrawals/recall activities, and utilized OES tools to drive quality performance
- Provided ongoing coaching, training, and performance management to staff
- Oversaw warehouse throughput management, optimized productivity, and ensured customer service goals were met through effective labor planning
- Led, managed, and developed shop floor teams, ensuring adherence to performance reviews, development plans, and succession management
- Ensured compliance with safety and environmental regulations, promoted a safe workplace, and supported the continuous improvement of environmental management systems
Forklift Operator - BULK DC
Asahi Beverages Pty Ltd
04.2023 - 04.2024
- Enhanced order accuracy by carefully picking and packing items according to customer specifications using different forklifts (High Reach, Twin Tine & Single Tine)
- Safely loaded and unloaded trucks and containers using appropriate forklift attachments
- Improved warehouse efficiency by maintaining accurate inventory records and ensuring proper product placement
- Supported warehouse and manufacturing operations by assisting in various roles as needed, promoting teamwork and flexibility within the organization
Food & Beverage Attendant
The Star Gold Coast
12.2022 - 03.2023
- Prepared cocktails and drinks following standard recipes while accommodating customer requests for satisfaction
- Prevented food spoilage by monitoring expiration dates, rotating stock, and following proper storage procedures
- Designed special drinks and cocktails on a monthly basis as part of seasonal offerings
- Performed opening and closing duties, including printing sales reports, setting up for the next shift, preparing cash drawers, and taking inventory
Room Attendant
Rhapsody Resort
11.2022 - 03.2023
- Ensured rooms were maintained to a high standard of cleanliness, hygiene, and tidiness
- Performed cleaning duties, including room cleaning and mini services as needed
- Stocked and prepared housekeeping trolleys for daily tasks
- Monitored and advised the Executive Housekeeping Manager on inventory levels for operating equipment, chemicals, linens, and uniforms
- Followed housekeeping procedures, including lost property management, key control, security and emergency protocols, and workplace health and safety procedures
Inventory Controller
Addiction Foods NZ Ltd.
03.2022 - 10.2022
- Directed weekly product cycle counts and corrected errors in warehouse inventory systems (SAP and MuRho)
- Led the transition to a barcoding and digital warehousing system (MuRho Store N Track System), training all warehouse staff, supply chain members, and managers across the company
- Gathered and analyzed data to forecast trends and recommend adjustments to the production schedule
- Assisted in creating and improving inventory control policies and SOPs in collaboration with different departments to ensure accuracy and operational efficiency
- Trained and engaged warehouse staff to conduct accurate and timely cycle counts
Warehouse Storeperson
Addiction Foods NZ Ltd.
12.2021 - 03.2022
- Prepared orders by processing requests, pulling materials from the warehouse, packing boxes, and preparing shipments
- Inspected products before shipment and upon arrival to ensure best-in-class service quality and high customer service standards
- Rotated inventory using the first-in, first-out (FIFO) method to keep shelves organized and properly stocked
- Communicated with teammates and supervisors to maintain smooth operations and quickly address any issues affecting warehouse efficiency or customer satisfaction
Allocations Coordinator & Forklift Driver
EastPack
03.2021 - 12.2021
- Performed operational forklift tasks as directed by the Team Leader, including truck loading/unloading, pre-cooling, marshalling, and manual labor tasks
- Coordinated pallet placement across the site, minimizing unnecessary movements and planning shift operations with internal departments and off-site locations
- Communicated clearly and concisely with Coolstore forklift drivers, Team Leaders, Loadout teams, and Inventory Coordinators to efficiently solve problems and organize upcoming orders
- Ensured documentation accuracy and promptly reported any issues or variances to Team Leaders or Management
Harvest Supervisor
Gourmet Blueberries
02.2021 - 03.2021
- Conducted daily field inspections before harvesting to estimate crop maturity dates and assess weather-related damage
- Selected blueberries for harvesting by evaluating size, shape, and color
- Provided feedback to management to enhance operations and adjusted production strategies based on market and weather conditions
- Maximized operational profits by closely inspecting crops, assessing quality, and identifying issues such as diseases or pests
- Monitored workers to ensure compliance with safety regulations, issuing warnings or disciplinary actions when necessary
Quality Control Supervisor
New Zealand Cherry Corp
12.2020 - 02.2021
- Led audits and conducted in-depth investigations of quality control processes to identify and resolve deficiencies
- Supervised and guided quality control teams through effective mentorship, coaching, and strategic task delegation
- Ensured testing equipment remained in optimal condition to maintain high-quality standards in cherry production lines
- Managed and standardized measuring, inspection, and testing procedures, compiling data for comprehensive reports
- Trained personnel in proper sampling techniques, raw material testing protocols, and inspection strategies for finished products
Food and Beverage Duty Manager
Cardrona Alpine Resort
07.2020 - 11.2020
- Ensured strict adherence to company policies and procedures related to food safety, sanitation, and quality standards
- Coordinated with on-site and external event planners to manage beverage orders and waitstaff for events of various sizes
- Assisted customers by providing accurate information on snow conditions, lift operations, and resort services
- Conducted comprehensive staff training in food and beverage preparation and customer service to enhance overall team performance
Quality Control Trainee
Seeka Huka Pak
03.2020 - 09.2020
- Ensured all products met the quality and food safety standards set by Seeka, Zespri, and regulatory authorities
- Conducted routine inspections of kiwifruit labeling and packaging in collaboration with the EDI team
- Evaluated dynamic drops and bulk kiwifruit to ensure compliance with quality control standards for various packaging types
- Compiled detailed reports, maintained accurate records on product quality, and documented all tests and inspections performed
Front of House Supervisor
Tauranga Sport & Fishing Club
12.2019 - 06.2020
- Oversaw daily front-of-house (FOH) operations, ensuring high-quality service and customer satisfaction
- Coordinated fishing tournaments in collaboration with the club's Executive Board, managing logistics and event execution
- Assisted customers with product inquiries, tournament details, and membership renewals
- Managed bar inventory by organizing stock and placing orders with multiple suppliers as needed
Clinical Transcriptionist
Auckland District Health Board
09.2019 - 11.2019
- Transcribed and interpreted recorded dictations from doctors and healthcare providers into diagnostic test results, operation notes, referral letters, and other medical documents
- Reviewed and edited transcribed reports for spelling, grammar, clarity, consistency, and accurate use of medical terminology
- Utilized dictation and word processing software in compliance with DHB standards
- Prepared and returned dictated reports in printed or electronic format for physician review, signature, corrections, and inclusion in patients' medical records
Bartender
Showcase Hospitality Ltd.
06.2019 - 09.2019
- Performed opening and closing duties, including printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory
- Managed customer service, team coordination, and business operations simultaneously while minimizing delays and errors
- Ensured the bar remained presentable and well-stocked to meet customer demand
- Maintained a clean and organized work and dining area by disposing of trash, cleaning tables, and washing glasses, utensils, and equipment
Medical Assistant - Diagnostic Imaging Department
British Hospital
03.2017 - 05.2019
- Interpreted and drafted ultrasound reports for gynecology, obstetrics, and general surgery
- Assisted doctors and radiology specialists during ultrasound procedures
- Translated ultrasound results into Spanish, English, and French
- Provided support and coordinated various studies within the Imaging Department
- Scheduled ultrasounds, MRIs, CT scans, and X-rays for patients based on their corresponding medical referrals
Skills
- Forklift LF License
- White Card
- First Aid & CPR Certificates
- RSA, RSG & Level 1 Food Safety
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
French
Intermediate (B1)
Timeline
Team Leader - BULK DC
Asahi Beverages Pty Ltd
04.2024 - 09.2024
Forklift Operator - BULK DC
Asahi Beverages Pty Ltd
04.2023 - 04.2024
Food & Beverage Attendant
The Star Gold Coast
12.2022 - 03.2023
Room Attendant
Rhapsody Resort
11.2022 - 03.2023
Inventory Controller
Addiction Foods NZ Ltd.
03.2022 - 10.2022
Warehouse Storeperson
Addiction Foods NZ Ltd.
12.2021 - 03.2022
Allocations Coordinator & Forklift Driver
EastPack
03.2021 - 12.2021
Harvest Supervisor
Gourmet Blueberries
02.2021 - 03.2021
Quality Control Supervisor
New Zealand Cherry Corp
12.2020 - 02.2021
Food and Beverage Duty Manager
Cardrona Alpine Resort
07.2020 - 11.2020
Quality Control Trainee
Seeka Huka Pak
03.2020 - 09.2020
Front of House Supervisor
Tauranga Sport & Fishing Club
12.2019 - 06.2020
Clinical Transcriptionist
Auckland District Health Board
09.2019 - 11.2019
Bartender
Showcase Hospitality Ltd.
06.2019 - 09.2019
Medical Assistant - Diagnostic Imaging Department
British Hospital
03.2017 - 05.2019
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