Dynamic and dedicated professional with a proven track record at Glow Healthcare Agency, enhancing client satisfaction and fostering emotional growth in children at Bright Star Academy. Expert in client care coordination and creative problem-solving, with a knack for empathetic communication. Achieved significant improvements in client well-being and child development through innovative approaches and attentive service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Care Adviser
Glow Healthcare Agency
02.2023 - Current
Enhanced client satisfaction by promptly addressing concerns and coordinating appropriate services.
Monitored progress toward individual goals regularly; adjusted services accordingly based on changes in client circumstances or identified barriers.
Scheduled services that adequately align and reflect client needs and goals.
Improved client well-being with compassionate communication and empathetic listening skills.
Facilitated timely access to appropriate services, reducing hospitalizations and emergency room visits.
Developed strong relationships with clients and families, fostering trust and open communication.
Demonstrated adaptability in responding effectively to changes in cases or external circumstances, ensuring seamless continuity of care for clients.
Visited clients routinely, monitoring condition, and environment and promptly communicating significant changes in behaviour or condition to supervisor.
Family Day Care Educator
Bright Star Academy Children Services
12.2019 - 07.2020
Promoted emotional growth by addressing individual needs and fostering a nurturing environment.
Facilitated parent-teacher conferences to discuss individual child progress and address any concerns or issues related to their academic success.
Assisted in the development of fine motor skills with age-appropriate crafts and activities.
Maintained accurate records of attendance, immunizations, and emergency contact information for each child enrolled in the program.
Enhanced children''s social skills by implementing group activities and cooperative learning exercises.
Contributed to curriculum planning, ensuring age-appropriate content that aligned with state standards.
Prepared detailed progress reports to monitor children achievement and identify areas needing improvement..
Encouraged children to develop healthy social and emotional skills.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Family Day Care Educator
Family Day Care Providers
02.2015 - 11.2019
Ensured a safe and nurturing environment for children by maintaining clean facilities, adhering to safety guidelines, and closely monitoring all indoor and outdoor activities.
Managed daily schedules efficiently while ensuring smooth transitions between structured activities and free playtime for optimal child engagement.
Enhanced children''s emotional and social development by implementing engaging activities and fostering positive relationships.
Facilitated regular parent-educator meetings to discuss individual child progress, address concerns, or answer questions about curriculum content.
Developed age-appropriate lesson plans to foster cognitive growth and enhance motor skills through hands-on learning experiences.
Maintained accurate records of each child''s attendance, medical information, emergency contacts, allergies or dietary restrictions as required by state regulations.
Monitored each child''s progress through regular observation and assessment tools, identifying areas for improvement or additional support as needed.
Served as a positive role model for children by exhibiting patience, empathy, and respect in all interactions with them.
Planned and executed activities to stimulate physical, social and intellectual growth.
Education
Diploma - Community Services
MRT College Australia
Waterloo, NSW
06.2022
Diploma - Early Childhood Education And Care
Clover Educations
01.2016
Skills
Reliability and Dedication
Verbal and Written Communication
Caring and Empathetic
Attention to Detail
Communicating to Clients and Families
Goal Setting
Client Care Coordination
Appointment Scheduling
Creative Problem-Solving
Relationship Building
Certification
Dignity and Respect (H-AU)
Wound Care: An Overview (H-AU)
Culturally Inclusive Support (H-AU)
Assisting a Person to Shower (H-AU)
See Change. Think Pain: Pain Management for People with Dementia (H-AU)
Recognising and Reporting Pain: Home Care (H-AU)
Responding to Pain: Home Care (H-AU)
Understanding the Condition: Dementia (H-AU)
Preventing Aggressive Behaviour in the Workplace (H-AU)
Use of Chemicals in the Home (H-AU)
Preventing Workplace Harassment (H-AU)
Epilepsy: Supporting Individuals (H-AU)
Diabetes: Managing Complications and Medications (H-AU)
Medication Management: Assisting Clients (H-AU)
Abuse, Missing Consumers and SIRS - Management Module (H-AU)
Code of Conduct for Aged Care (H-AU)
Mental Health: Living with a Condition (H-AU)
Lone Working and Personal Safety (H-AU)
Documenting in Home Care Settings (H-AU)
Caring for Veterans with PTSD and Dementia
Fire Safety in the Home (H-AU)
Covid 19: Your Role and Responsibilities
Infection Control: An Introduction (H-AU)
H&S: Supporting People to Move (H-AU)
Transporting Clients Safely (H-AU)
Activities of Daily Living: Oral Hygiene (H-AU)
Falls: Minimising the Risk (H-AU)
Safe Food Handling in the Home (H-AU)
Consumer Directed Care (H-AU)
Dementia: Understanding Behaviours (H-AU)
Duty Of Care: Your Responsibilities (H-AU)
Promoting Equality, Diversity and Inclusion (H-AU)
Confidentiality and Information Handling (H-AU)
Recognising Changes in Client Needs (H-AU)
Open Disclosure (H-AU)
Activities of Daily Living: Hydration and Nutrition (H-AU)
Abuse, Missing Consumers and SIRS - All Staff Module (H-AU)
Maintaining Professional Roles and Boundaries (H-AU)
Aged Care Quality Standards (H-AU)
Antimicrobial Stewardship (H-AU)
Quality, Safety and You - NDIS Worker Orientation Module
Infection Control Training - Covid 19
Provide an Emergency First Aid Response in an Education and Care setting
Provide Cardiopulmonary Resuscitation
Timeline
Care Adviser
Glow Healthcare Agency
02.2023 - Current
Family Day Care Educator
Bright Star Academy Children Services
12.2019 - 07.2020
Family Day Care Educator
Family Day Care Providers
02.2015 - 11.2019
Diploma - Community Services
MRT College Australia
Diploma - Early Childhood Education And Care
Clover Educations
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DIKSHYA THAPADIKSHYA THAPA
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