Summary
Overview
Work History
Education
Skills
References
Hobbies
Timeline
Generic

Aysha el hawli

Coburg,VIC

Summary

Self-motivated individual aspiring to implement knowledge and personal skills to benefit the wider community. Ample experience with customer service across a variety of different settings, with personal strengths in attentive listening, positive attitude, compassionate care, and problem-solving skills. Ambitious to deliver exceptional practice to diverse people within the sales industry.


Overview

7
7
years of professional experience

Work History

Sales Assistant

JD Sports
09.2022 - 02.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Established rapport with customers using active listening and interpersonal skills.

Behaviour Therapist

Autism Partnership
02.2022 - 10.2022
  • Providing Applied Behaviour Analysis (ABA) therapy to autistic children.
  • Implementing specific behaviour plans to pre-schoolers and school-aged children.
  • Leading client group sessions to target specific social goals.
  • Administered therapy and applied behavioural analysis techniques in school, home and community to facilitate client treatment plan.
  • Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
  • Implemented educational programming by teaching self-help, communication and personal care skills.
  • Collaborated with multidisciplinary teams for comprehensive client care and support.

Crew Member

Yummy Bites Fish And Chippery
01.2017 - 01.2022
  • Took orders, prepared meals, and collected payments.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.

Tutoring

Self-employed
05.2017 - 11.2021
  • Specialising in Mathematics and Science.
  • Helping with homework and organisational skills.
  • Coaching effective studying skills.
  • Led tutoring workshops for groups of students with related tutoring needs.
  • Collaborated with parents to develop appropriate tutoring lessons.

Staff Member

Café Felice
02.2016 - 01.2017
  • Customer service and dealing with customer complaints.
  • Cooking and preparation of food as well as cleaning and sanitisation.
  • Cash register operator and handling online orders.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.

Education

Master of Psychology (Clinical) -

Institute For Social Neuroscience
Melbourne, VIC
12.2025

Bachelor of Psychological Science (Honours) -

La Trobe University
Melbourne, VIC
12.2022

Bachelor of Psychological Science -

La Trobe University
Melbourne, VIC
12.2021

High School Diploma -

Gilmore College For Girls
Footscray, VIC
12.2018

Skills

  • Honest and Reliable
  • Trustworthy and Professional
  • Fluent speaker in Arabic and English
  • Operating well under pressure and fast paced environments
  • Superior understanding of neurodiversity extending to effective socialisation approaches
  • Active listener
  • Exceptional oral and written communication
  • Planning and organisational skills
  • Exemplary teamwork and collaboration skills
  • Cash handling

References

  • Autism Partnership Consultant/Manager, Ethan Tostivan, Ethan.tostivan@autismpartnership.com.au
  • Professor and Thesis Supervisor (La Trobe University), Karli Treyvaud, K.treyvaud@latrobe.edu.au, 0394 795 050
  • Café Felice manager, Mohamed Harba, 0400 990 073

Hobbies

Henna Artist

Devoted Carlton FC Fan

Avid Reader

Travel

Fashion

Timeline

Sales Assistant

JD Sports
09.2022 - 02.2023

Behaviour Therapist

Autism Partnership
02.2022 - 10.2022

Tutoring

Self-employed
05.2017 - 11.2021

Crew Member

Yummy Bites Fish And Chippery
01.2017 - 01.2022

Staff Member

Café Felice
02.2016 - 01.2017

Master of Psychology (Clinical) -

Institute For Social Neuroscience

Bachelor of Psychological Science (Honours) -

La Trobe University

Bachelor of Psychological Science -

La Trobe University

High School Diploma -

Gilmore College For Girls

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Aysha el hawli