Aysha Smith
Bray Park,QLD
Summary
Dynamic team player with proven customer service and problem-solving skills honed at Lorenzo's Pizza Bar and Rashays. Excelled in high-pressure environments, enhancing team efficiency and customer satisfaction. Skilled in multitasking and training, adept at fostering positive guest experiences and resolving conflicts with empathy. Demonstrates a flexible schedule and a positive attitude, contributing to significant improvements in team performance and customer loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Lorenzo's Pizza Bar
07.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Waitress
Rashays
11.2023 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Processed orders and sent to kitchen employees for preparation.
Education
Murrumba State Secondary College
Murrumba Downs12.2025
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Flexible Schedule
Certification
Completed a Certificate II in Hospitality
Completed a Certificate II in Furnishing
Timeline
Waitress
Rashays
11.2023 - 01.2024
Team Member
Lorenzo's Pizza Bar
07.2022 - Current
Murrumba State Secondary College
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