Aysha Uaisele Mafi
Sunshine
Summary
Customer service professional with diverse experience. Adapts quickly to dynamic environments while maintaining high performance. Strong organisational, multitasking, and interpersonal skills support effective team collaboration and independent contributions. Committed to delivering exceptional service and support. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in a fast-paced, customer-focused environment.
Overview
5
5
years of professional experience
Work History
Bartender
Beverage Smart
Auckland
10.2024 - 01.2026
- Mix and serve beverages following established recipes and standards.
- Maintain cleanliness and organization of the bar area throughout shifts.
- Handle cash transactions accurately while following cash handling procedures.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Traffic Controller
Nova Traffic Management Ltd
04.2025 - 01.2026
- Directed traffic using radio communication to ensure smooth flow
- Utilized Stop and Go signs to manage traffic and enhance site safety
- Set up and packed down work sites to maintain safety and efficiency
- Learning driving techniques by following a mentor driver.
Office Administrative Assistant
AirSmart Services
01.2024 - 08.2025
- Calling and emailing clients
- Inbound and Outbound calls
- Performed filing and data entry to support organized and accessible records.
- Processed payments and invoices to maintain financial accuracy.
- Setting up jobs in company's system (Fergus software)
- Allocated jobs on Tradify to ensure efficient task management.
- Office Administration
Pick Packer
Propharma
02.2023 - 04.2023
- Picked and packed products efficiently to meet shipping deadlines in fast-paced warehouse.
- Labelled goods accurately to support effective inventory tracking and management.
- Entered dates and times into system to ensure precise record-keeping and compliance.
Service Coordinator
BDR Security
01.2022 - 04.2023
- Managed inbound and outbound calls to address client inquiries and service needs
- Coordinated client service requests and schedules to ensure timely and effective service delivery
- Liaising with clients and technicians
- Utilized 'Fergus' software to efficiently process jobs and track service progress
- Processing payroll and timesheets using Xero and Excel
- Filing and office administration tasks
Bartender
Wynyard Pavilion
07.2021 - 02.2022
- Mixed, poured, and served drinks to ensure timely and accurate service for patrons.
- Delivered customer service by promptly answering inquiries and resolving concerns to enhance guest experience.
- Processed transactions using cash, EFTPOS, and POS systems to ensure accurate payments.
- Set up and cleared bars and tables to maintain a clean and welcoming environment for guests.
- Cleaning, sanitizing and topping up at the end of shifts
Education
Bachelor of Business - Accounting and SMEs
Auckland University of Technology (AUT)
NZ02.2026
Sale of Alcohol (LCQ) -
New Zealand School of Food And Wine
NZ01.2023
Level 4 Business Accounting Supporting Services -
Manukau Institute of Technology
NZ07.2019
Level 3 Business Administration and Technology -
Manukau Institute of Technology
NZ01.2019
NCEA Level 3 - Tourism, Physical Education, Math's
Auckland Girls Grammar School
NZ01.2018
NCEA Level 2 - Math's, English, Physical Education, Food Technology
Upper Hutt College
NZ01.2017
NCEA Level 1 - Math's, English, Science, Social Studies, Dance, Drama, Physical Education, Food Technology
Alfriston College
NZ01.2016
Skills
- Liquor license
- Hospitality and Bartending experience
- Point of Sale Systems
- Bar Equipment Maintenance
- Inventory Management
- Customer Service Training
- Conflict Resolution
- Proficiency in MS Office Suite (Advanced)
- Time management
- Resilience and work ethic
- Detail-oriented self-starter
- Bubbly and polite team player
- Active listening
- Full Driver's License
References
- Lafaele Pereira, Auckland Business Chamber, Facilitator/Mentor, 022 0641 797, Lafaele@chamber.co.nz
- Praneet Prasad, AirSmart Services, Director, 021769775, praneet@airsmart.co.nz
Hobbies and Interests
I love the outdoors and the ocean. Dancing and music are social hobbies of mine. I have a passion for cooking and entertaining guests, which has earned me a reputation as a skilled cook.
Awards
Certificate in Recognition for High Grades, MIT, 2019
Timeline
Traffic Controller
Nova Traffic Management Ltd
04.2025 - 01.2026
Bartender
Beverage Smart
10.2024 - 01.2026
Office Administrative Assistant
AirSmart Services
01.2024 - 08.2025
Pick Packer
Propharma
02.2023 - 04.2023
Service Coordinator
BDR Security
01.2022 - 04.2023
Bartender
Wynyard Pavilion
07.2021 - 02.2022
Bachelor of Business - Accounting and SMEs
Auckland University of Technology (AUT)
Sale of Alcohol (LCQ) -
New Zealand School of Food And Wine
Level 4 Business Accounting Supporting Services -
Manukau Institute of Technology
Level 3 Business Administration and Technology -
Manukau Institute of Technology
NCEA Level 3 - Tourism, Physical Education, Math's
Auckland Girls Grammar School
NCEA Level 2 - Math's, English, Physical Education, Food Technology
Upper Hutt College
NCEA Level 1 - Math's, English, Science, Social Studies, Dance, Drama, Physical Education, Food Technology
Alfriston College