Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Ayswaria Prabhavathy Gopal

Medical Information Support Services Supervisor
Heatherton,VIC

Summary

Accomplished Medical Information Support Services Supervisor with a proven track record at ProPharma Group, enhancing service quality through innovative solutions and effective crisis management. Adept at remote team leadership, I significantly improved operations and stakeholder satisfaction. Expert in technical support, I excel in fostering team growth and ensuring seamless service delivery.

Overview

17
17
years of professional experience
3
3
Languages

Work History

Medical Information Support Services Supervisor

ProPharma Group
11.2016 - Current
  • Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
  • Coordinated efforts among various stakeholders during crisis situations, ensuring timely resolution of pressing issues without compromising service quality.
  • Identified areas for improvement and implemented innovative solutions to streamline operations further.
  • Facilitated communication between departments to ensure seamless coordination of support services.
  • Managed scheduling and workflow to meet or exceed departmental goals consistently
  • Improved team efficiency by streamlining support processes and implementing new procedures
  • Developed comprehensive training materials to aid in the onboarding process for new employees
  • Optimized resource allocation by assessing workload distribution regularly and adjusting staffing levels as necessary
  • Coordinated efforts among various stakeholders during crisis situations, ensuring timely resolution of pressing issues without compromising service quality
  • Implemented quality control measures to maintain consistency in service provision standards across the team

Customer Service Consultant

Mimotopes
06.2015 - 03.2016
  • Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
  • Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
  • Handled high call volumes while maintaining a courteous and professional demeanor.
  • Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.

Guest Lecturer

Sree Chitra Thirunal College Of Engineering
09.2007 - 03.2012
  • Assisted in curriculum development, leading to improved course content and increased student satisfaction.
  • Maintained open lines of communication with students, addressing concerns and offering support as needed.
  • Provided mentorship and guidance to students, fostering their academic growth and career aspirations.
  • Developed strong rapport with students, creating a supportive learning environment that encouraged active participation.
  • Maintained open lines of communication with students, addressing concerns and offering support as needed
  • Developed strong rapport with students, creating a supportive learning environment that encouraged active participation
  • Actively participated in department meetings and initiatives aimed at improving overall educational quality and student experience

Education

Bachelors in Biochemical Engineering - Biotechnology And Biochemical Engineering

Mohandas College of Engineering And Technology
Trivandrum, India
04.2001 -

Skills

Service Level Management

Technical support expertise

ITIL Knowledge

Remote Team Management

Interests

Travelling , Photography

Timeline

Medical Information Support Services Supervisor

ProPharma Group
11.2016 - Current

Customer Service Consultant

Mimotopes
06.2015 - 03.2016

Guest Lecturer

Sree Chitra Thirunal College Of Engineering
09.2007 - 03.2012

Bachelors in Biochemical Engineering - Biotechnology And Biochemical Engineering

Mohandas College of Engineering And Technology
04.2001 -

Similar Profiles

CREATE PROFILE
Ayswaria Prabhavathy GopalMedical Information Support Services Supervisor