Ayu Richardson
West End,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
2004
2004
years of post-secondary education
Work History
Assistant Educator
Koala Lou
Coorparoo, QLD
07.2013 - 11.2013
- Assisted in developing engaging educational activities for young children.
- Supported lead educators in classroom management and daily routines.
- Organised materials and resources for lessons and activities.
- Changed nappies and supported children with personal hygiene
- Set up beds and supervised nap times
- Prepared meals and snacks, and cleaned up after meals
- Maintained a clean and safe environment through daily cleaning and tidying
Travel Consultant
Navi tour
Brisbane , QLD
03.2009 - 09.2010
- Assisted clients in selecting travel packages and destinations.
- Coordinated travel arrangements including flights, hotels, and itineraries.
- Researched and provided information on travel regulations and destinations.
- Processed mobile phone loans and handled related documentation
- Performed cleaning and maintained an organised workspace
- Managed office supplies, including inventory control and ordering
- Accepted and processed parcels and shipments sent to Japan
- Assisted with event preparation, setup, and post-event pack-down
- Developed customized travel plans based on client preferences and budgets.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Processed credit and debit payments and handled confidential information with discretion.
Restaurant Team Member
Kohya Brisbane
Fortitude valley , Qld
11.2008 - 03.2009
- Assisted in food preparation for Japanese bbq dishes.
- Provided excellent customer service to enhance dining experiences.
- Maintained cleanliness and organisation of dining and kitchen areas.
- Monitored inventory levels and restocked supplies as needed.
- Assisted in taking customer orders and providing recommendations.
Bank Officer
Metrobank
Tokyo, Tyo
10.2007 - 10.2008
- Processed international remittances to the Philippines
- Verified and reviewed required documentation for overseas transfers
- Handled phone enquiries related to remittance procedures and transactions
- Processed customer transactions accurately and efficiently in a fast-paced banking environment.
- Assisted clients with account inquiries and resolved issues promptly and professionally.
Airport Customer Service Agent
ANA air service Tokyo
Tokyo , Tyo
02.2005 - 09.2007
- Assisted passengers with check-in procedures and baggage handling.
- Provided information on flight schedules and airport services.
- Managed customer inquiries and resolved issues promptly.
- Assisted arriving passengers with guidance and support
- Handled passengers who missed flights, providing rebooking assistance and information
- Managed transfer and transit procedures for connecting passengers, including guidance and coordination
Education
Cert IV - Tourism
TAFE Queensland
01.2004 - 12.2004
English And Literature
St.Margaret's Junior College
Tokyo, Tyo 04.2001 - 03.2003
Kanto International High School
Tokyo, TyoSkills
- Customer relationship management
- Time management
- Attention to detail
- Cultural sensitivity
- Multicultural awareness
Languages
Japanese
First Language
Timeline
Assistant Educator
Koala Lou
07.2013 - 11.2013
Travel Consultant
Navi tour
03.2009 - 09.2010
Restaurant Team Member
Kohya Brisbane
11.2008 - 03.2009
Bank Officer
Metrobank
10.2007 - 10.2008
Airport Customer Service Agent
ANA air service Tokyo
02.2005 - 09.2007
Cert IV - Tourism
TAFE Queensland
01.2004 - 12.2004
English And Literature
St.Margaret's Junior College
04.2001 - 03.2003
Kanto International High School