Ayub Abdulrahman
Melbourne,VIC
Summary
Proactive professional with experience in customer service and insurance sales. Skilled in effective communication, problem-solving, and managing confidential information, committed to enhancing client satisfaction and resolving complex issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Civica justice services (Fines Victoria)
melbourne , VIC
08.2022 - Current
- Assisted vulnerable people in managing complex issues relating to fine enforcement.
- Provided general assistance and offered solutions to customer enquiries.
- Maintained database integrity by verifying and correcting information.
- Managed confidential information while adhering to privacy policies.
Insurance Sales Representative
Suncorp health
melbourne , VIC
10.2020 - 07.2022
- Developed strong relationships with clients to understand their insurance needs.
- Educated clients on various insurance products and coverage options available.
- Processed policy applications and managed client information in internal systems.
- Conducted thorough risk assessments to recommend appropriate insurance solutions.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Education
Microsoft Power Platform Fundamentals PL-900 - IT
Microsoft
Remote02-2023
CERT 3 - Computing
WINTEC
HAMILTON11-2019
Skills
- Customer relationship management
- Database management
- Complaint resolution
- Policy compliance
- Risk assessment
- Client engagement
- Communication
Timeline
Customer Service Representative
Civica justice services (Fines Victoria)
08.2022 - Current
Insurance Sales Representative
Suncorp health
10.2020 - 07.2022
Microsoft Power Platform Fundamentals PL-900 - IT
Microsoft
CERT 3 - Computing
WINTEC
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