Ayub Mohammed

• Dressed, terminated and tested cables and components.
• Installed, maintained and repaired voice and data communications systems.
• Selected location and installed equipment and inside wiring with customers.
• Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
• Assembled communication equipment such as wiring, switching equipment, and power apparatus.
• Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Read blueprints and schematics to correctly place equipment.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
• Worked closely with network administrators and server engineers to deliver quality service.

• To install, repair, and maintain several types of IP telephone systems, including adding, moving and updating installed telephone services PABX
• To provide technical guidance as it relates to servers, networks, telephones, and other IT systems
• To install, repair, and maintain different types of telephone systems, such as those from Panasonic, NEC, Cisco, and knowledge of Avaya, LG-Aria as well as hosted IP-based systems
• Strong communication skills; thorough and attentive to details; able to prioritize and multitask; proactive and deadline-oriented
• Working knowledge of cat5, cat6, fiber optic cable, copper cable, coaxial
• Installation of outlets, pulling cable, pre-termination including organizing, forming, dressing and labeling cables to defined standards
• Knowledgeable in information technology systems, including PC-based computers, data servers, and networking
• Possess a strong fundamental understanding of IP configurable hardware devices, such as cameras, intercom systems, and digital matrix systems
• Good working Knowledge of Microsoft Excel.

• Maintenance of records on installation, repair, and replacement of parts and equipment for all VOICE and DATA solutions, AVAYA, CISCO, EMG80, Ericson phone systems
• Identification of companies' telecommunication needs
• Research on the latest advances in telecommunication technology
• Consultation with vendors and salespeople to discuss new products and upgrades
• Provides support and resolution for telecommunications issues escalated by the Help Desk.
• Coordinates and maintains service contracts and maintenance agreements for PBX, voicemail, and key telephone systems
• Log ticket & process order for NBN via DBOOT tool.
• Engage customers by utilizing effective questioning techniques to identify the problem.

• • Escalate faults to appropriate fixer group for resolution and update incident status to user.
  • Utilize appropriate test tools (XDM, NPAMS, AXIS, START, SHAZBOT, NEC, ISAM, SULTAN and NGAWS) and test methodology to diagnose and determine the nature of a fault and action as per process and SLA.
  • Assist customers with Customer Premises Equipment configuration and demonstrates a high level of accuracy and proficiency within targeted timeframe.
  • Liaise with Wholesale Service Providers when auctioning fault reporting of end users and meet Telstra Wholesale customer service standards and performance objectives.
  • Support Adsl, Pstn, IP Telephony, fax, printer, mobile, T-hub and T- box.
  • Interpret various systems to provide accurate delivery of services and product while working in both Back of House and Front of House queues.