Ayumi Matsumoto
Molendinar,QLD
Summary
I am a customer-focused professional with strong interpersonal skills.
I am detail-oriented, reliable, and committed to completing tasks with accuracy and professionalism, and I demonstrate a positive and proactive approach to learning new roles and responsibilities.
Overview
34
34
years of professional experience
Work History
Education Coordinator
ECOAST & CO PTY LTD
07.2022 - Current
- Enhanced international student experiences by advising on study opportunities.
- Managed enrollment applications for international students at local schools.
- Coordinated and facilitated short-term study abroad programs effectively.
- Liaised with teachers, parents, and partner institutions to ensure smooth communication.
- Prepared invoices and managed all necessary administrative documentation efficiently.
- Created promotional materials to effectively market study abroad programs.
Customer Service Team Leader / Japanese Marketing
Organic and Natural Enterprise Group Pty Ltd.
03.2007 - 04.2022
- Enhanced support efficiency and response times by leading customer service team.
- Resolved escalated customer complaints swiftly, preventing further dissatisfaction.
- Managed sales revenue reporting for the Japan market, ensuring accuracy and timeliness.
- Identified market trends through research, guiding strategic marketing initiatives.
- Coordinated events and promotions, boosting brand visibility in target markets.
Export Administrator
Prime Car Products Pty Ltd
01.2004 - 04.2006
- Ensured customs compliance by exporting accurate shipping documentation and procedures.
- Negotiated competitive rates with freight forwarders, carriers, and brokers effectively.
- Enabled clients to track shipments through timely information updates.
- Provided precise cost estimates for international shipments, ensuring transparency for clients.
Export Assistant / Japanese Marketing
Nutra-Life Health And Fitness (NZ) Limited
03.2000 - 11.2003
- Ensured compliance with international regulations through accurate export documentation management.
- Streamlined shipping processes by facilitating communication between suppliers and logistics partners.
- Improved order fulfillment accuracy through effective inventory management strategies.
- Delivered Japanese-English interpretation services and translated medical reports for clients.
- Identified industry trends and growth opportunities through comprehensive market research.
International Sales Assistant
Mitsuba Co Ltd
04.1992 - 04.1995
- Improved customer support by managing inquiries and tracking international orders.
- Streamlined logistics for international shipments, ensuring trade regulation compliance.
- Enhanced follow-up efficiency through documentation of client communications and sales activities.
Education
Associate of Arts - English Literature
Hakuoh University
Tochigi, Japan03-1992
Skills
- Time management
- Attention to detail
- Multitasking Abilities
- Documentation skills
- Interpersonal communication
- Microsoft office
Timeline
Education Coordinator
ECOAST & CO PTY LTD
07.2022 - Current
Customer Service Team Leader / Japanese Marketing
Organic and Natural Enterprise Group Pty Ltd.
03.2007 - 04.2022
Export Administrator
Prime Car Products Pty Ltd
01.2004 - 04.2006
Export Assistant / Japanese Marketing
Nutra-Life Health And Fitness (NZ) Limited
03.2000 - 11.2003
International Sales Assistant
Mitsuba Co Ltd
04.1992 - 04.1995
Associate of Arts - English Literature
Hakuoh University