Ayumi Nagao
Tarragindi
Summary
Highly motivated and results- oriented professional with five years experience in the hospitality industry, also having two years of volunteer experience promoting international exchange events and teaching Japanese language and culture via online.
Adapt at learning quickly, as demonstrated by successfully mastering various tasks at seasonal events.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Japanese-style Hotel Musoen
02.2024 - 04.2024
- Duration: 2 months
Front Desk Receptionist
JR Hotel Clement Tokushima
04.2023 - 01.2024
- Duration: 9 months
- Streamlined guest experiences by effectively managing check-in and check-out processes
- Assisted customers to make reservations by phone and in person
- Resolved guest complaints promptly and professionally
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
Waitress
Mister Donuts
10.2019 - 02.2023
- Duration: 4 years
- Efficiently operated cash register systems, ensuring accurate and timely transactions
- Took customer's orders and served food and drinks with alternativeness and a positive demeanour
- Contributed to a smooth closing process by collaborating effectively with staff to complete cleaning and end-of-day procedures
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
International Exchange Volunteer
University
04.2022 - 03.2023
- Duration: 1 year
- I was member of international exchange student organization.
- Planned exchange programs with international students, cross-cultural events and events to introduce international students to Japanese culture.
- Promoted the idea of creating a place where people from diverse backgrounds and cultures can learn from one another.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Teaching Japanese Volunteer
Online
04.2021 - 03.2022
- Duration 1 year
- Taught Japanese to workers in Japan from Myanmar and students from Myanmar who hope to go to Japan
- Created an original PowerPoint presentation in order to facilitate their understanding
- Attempted teaching style that would enable them to understand not only the language but also the culture.
Education
Diploma of Community Service -
TAFE Queensland
06.2025
IELTS course -
IH Brisbane Language School
07.2024
Bachelor of Intercultural Japanese Studies -
Otemae university
03.2023
Skills
- Customer service
- Time management
- Positive Attitude
- Cross-cultural understanding
- Teamwork and Collaboration
- Listening Skills
Languages
English
Professional Working
Japanese
Native or Bilingual
Certification
- Blue card
- NDIS card
- Introduction to the Queensland Human
Rights Act 2019 (V3)
Timeline
Front Desk Receptionist
Japanese-style Hotel Musoen
02.2024 - 04.2024
Front Desk Receptionist
JR Hotel Clement Tokushima
04.2023 - 01.2024
International Exchange Volunteer
University
04.2022 - 03.2023
Teaching Japanese Volunteer
Online
04.2021 - 03.2022
Waitress
Mister Donuts
10.2019 - 02.2023
Diploma of Community Service -
TAFE Queensland
IELTS course -
IH Brisbane Language School
Bachelor of Intercultural Japanese Studies -
Otemae university
Similar Profiles
Airi TanakaAiri Tanaka
Server at TOTOUO-izakaya(Japanese-style pub)Server at TOTOUO-izakaya(Japanese-style pub)
SHUGO HORIGUCHISHUGO HORIGUCHI
Pub Waiter at Kusizen(Japanese style Pub)Pub Waiter at Kusizen(Japanese style Pub)
YUNA NAKANOYUNA NAKANO
Kitchen Assistant and Server at Japanese Style Restaurant (Izakaya)Kitchen Assistant and Server at Japanese Style Restaurant (Izakaya)
MELISSA BRUCEMELISSA BRUCE
Head of Trade Partnering at Urban UtilitiesHead of Trade Partnering at Urban Utilities
Megan ConroyMegan Conroy
IGA Wondai at SarahIGA Wondai at Sarah