Ayumi Shibui
Macquarie Park,NSW
Summary
Reliable and upbeat team player with an international background successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to details. Well-versed in providing personable service and meeting customer expectations.
Overview
10
10
years of professional experience
Work History
Bakery Clerk
Elwood Patisserie And Bakery
05.2023 - 11.2023
- Maintained a high level of customer service by greeting the customers, providing assistance with orders and purchases, and developing relationships to ensure satisfaction and repeat business.
- Handled a wide range of customer orders, from putting together a box of cakes and pastries to preparing meals to be dined in, all while calcurating the prices and processing payment transactions.
- Worked in teams to maintain the fast-paced operation of the business.
- Managed the nighttime operation of the store on my own, cleaning and tidying up the space, restocking the supplies, and preparing the store for the next morning.
Independent Consultant
Rodan + Fields
06.2020 - 08.2022
- Represented Rodan+Fields, a dermatology-based skincare company, and raised brand awareness as one of the first Japan Consultants upon its launch in Japan.
- Created and managed social media contents focused on lifestyle, beauty and skincare both in English and Japanese to promote Rodan+Fields products and their business.
- Researched the Japanese market on their skincare needs and interests for better branding of Rodan+Fields Japan.
- Communicated with Rodan+Fields US team and discussed marketing strategy to better cater to the Japanese market.
E-commerce Business Owner
Self Employed
11.2013 - 07.2021
- Successfully established and maintained an e-commerce shop with over 1,000 items on Mercari, one of the biggest online marketplaces in Japan.
- Sourced second-hand, high-value commodities and resold them on Mercari, creating a profit of over ¥1,000,000 within two years.
- Handled shipping and logistics, proficient with all aspects of shipping, including cost-benefit analysis of packaging and shipping options to determine cheapest and fastest options, while maintaining a high level of customer service.
- Communicated with Mercari customers on an ongoing basis to answer questions about the items, negotiate the price, and process shipping, with over 1,000 transactions, both as a seller and a buyer, achieving and maintaining the highest 5-star rating on Mercari.
ESL Teacher
SEA 科学教育研究会
12.2017 - 07.2019
- Collaborated with other ESL teachers to design innovative lesson plans focused on creative writing and speaking skills for Japanese students ranging from 7th to 11th grade at an elite cram school exclusive for students enrolled at top private schools in Nagoya, Japan.
- Facilitated small group activities targeting confidence in public speaking and one-on-one conversation.
- Crafted various age-appropriate writing and speaking prompts in accordance with students’ interests as well as their level of comprehension.
- Managed classes of twenty 7th grade students with varying levels of English proficiency and attention span, utilizing engaging conversation activities and fun worksheets while maintaining a class routines and structure.
Marketing Intern
Gftr App LLC
08.2016 - 07.2017
- Managed the marketing team of three for GFTR app, a smartphone application for wishlist with social features, under the direction of the supervisor.
- Analyzed consumer behavior and needs of various target demographics and planned marketing strategies accordingly.
- Managed GFTR’s social media accounts and promoted GFTR to gain more publicity and build relationships with potential clients.
Community Outreach Intern
Pacific Arts Movement
02.2016 - 05.2016
- Reached out to local ethnic communities with the goal of creating partnerships regarding Pacific Arts Movement’s mission to inspire, entertain, and support a more compassionate society through Pan Asian media arts.
- Assisted administrative tasks for maximum efficiency under the supervision of the manager.
- Managed the database of sponsors and partners as well as the official website of San Diego Asian Film Festival Spring Showcase.
- Assisted smooth operation of the screening events by collaborating with members of the Pacific Arts Movement and positively representing the organization.
Education
Bachelor of Arts - Communication Studies
University of San Diego
San Diego, CA, USA05.2016
Bachelor of Arts - Internationl Liberal Studies
Waseda University
Tokyo, Japan03.2014
Skills
- Customer Service
- Teamwork
- Point of Sale Operation
- Communication
- Content Creation
- Copywriting
- Coaching
- Social Media Marketing
- Multicultural Marketing
- Japanese
Timeline
Bakery Clerk
Elwood Patisserie And Bakery
05.2023 - 11.2023
Independent Consultant
Rodan + Fields
06.2020 - 08.2022
ESL Teacher
SEA 科学教育研究会
12.2017 - 07.2019
Marketing Intern
Gftr App LLC
08.2016 - 07.2017
Community Outreach Intern
Pacific Arts Movement
02.2016 - 05.2016
E-commerce Business Owner
Self Employed
11.2013 - 07.2021
Bachelor of Arts - Communication Studies
University of San Diego
Bachelor of Arts - Internationl Liberal Studies
Waseda University
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