Ayush Budhathoki

Key Responsibilities:

· Increasing the efficiency of kitchen by managing and organizing the whole team

· Taking orders from the customers directly during quiet hours

· Ability to multitasking which helps to keep things calm even during pressure

· Preparing ingredients keeping on mind the nutritional value

· Making orders of all the needed items for running the restaurant such as vegetables, meat, and dry food items

· Assisting team members and training new crew member

· Presenting the dishes with proper portion and garnishing

· Assisting other staffs with their work

· Good communication and interaction skills

Key Responsibilities:

· Efficiently handling tickets within the organization and resolving 90% of the tickets

· Setting up new users account, profiles, and passwords in the company’s software system

· Troubleshooting issues related to network, hardware, software operating systems and applications

· Remote handling and solving the issues for the remote devices

· Providing daily customer support along with the technical support

· Managing Microsoft 365 apps including OneDrive, Outlook, Azure, Exchange, SharePoint, and Intune

· Observing operational performance on routine basis and collaborating with the technical staffs to improve efficiency

· Documentation of all the issues within the organisation and escalating it to the team leader along with the solutions

· Maintaining service level agreement (SLA) as it is a metric to measure the performance