Ayush Chand
Prestons,New South Wales
Summary
Resourceful Guest Relations Officer known for high productivity and efficient task completion. Possess specialized skills in customer service management, conflict resolution, and communication strategies that ensure guest satisfaction. Excel in empathy, active listening, and problem-solving to enhance guest experience and foster positive relationships. Additionally, possess knowledge of IT in troubleshooting, operating systems, and basic network concepts.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Relations Officer/Gaming Attendant/Cash Officer
Revesby Workers Club
Revesby
06.2022 - Current
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Ensured compliance with all applicable laws and regulations related to hospitality industry standards.
- Maintained knowledge of current industry trends in hospitality management.
- Followed company policies regarding customer service standards.
- Provided exceptional customer service at all times.
- Emphasized fast, friendly customer service.
Education
Bachelor of Information Technology -
Macquarie University
North Ryde, NSW01-2026
Standard Foundation Program -
Macquarie University College
North Ryde, NSW05-2024
Year 12 Certificate Examination -
Natabua High School
Lautoka, Fiji01-2022
Skills
- Team member development
- Guest liaison
- Timely complaint resolution
- Client Relationship Management
- Account Management
- Customer rapport
- Hospitality and service knowledge
- Professionalism
- Computer Skills
- Effective Communication
- Time management abilities
- Product and service knowledge
- Problem-solving abilities
Certification
- Responsible Service of Alcohol Certificate
- Responsible Conduct of Gambling Certificate
Languages
English
Full Professional
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Guest Relations Officer/Gaming Attendant/Cash Officer
Revesby Workers Club
06.2022 - Current
Bachelor of Information Technology -
Macquarie University
Standard Foundation Program -
Macquarie University College
Year 12 Certificate Examination -
Natabua High School
- Responsible Service of Alcohol Certificate
- Responsible Conduct of Gambling Certificate
Similar Profiles
Suresh PudasaineeSuresh Pudasainee
Cook at Revesby workers clubCook at Revesby workers club
Miguel CarrascoMiguel Carrasco
Bartender at Revesby Workers' ClubBartender at Revesby Workers' Club
Miguel CarrascoMiguel Carrasco
Bartender at Revesby Workers' ClubBartender at Revesby Workers' Club