Ayush Garg
Gungahlin, Canberra,ACT
Summary
Offering 13 years of experience with intensive more then 9 years of experience exclusively in travel retail, is seeking to obtain a career in customer service relations where I can utilize my personal & professional expertise's to strengthen the organization towards its goal. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Duty Manager
Qatar Duty Free
08.2022
- A hands-on senior leadership role, responsible for coaching and developing the team, ranging from 50-60 people in a shift including supervisors
- Full accountability of store operations across all departments in the store (Currently handling 11 stores)
- Merchandising and inventory management
- Make sure that the running promotions are correct with proper promotional signages and are reflecting same on the POS machines, so that customer satisfaction is achieved along with maximizing the sales and building brand image
- Ensuring compliance to all shop floor SOP's
- Receiving and dispatching products as and whenever required along with ordering stocks and coordinating with the suppliers so that shop is always full of products and have proper back up in case of emergencies
- Send daily, weekly, and monthly team reports.
Shop Supervisor
Qatar Duty Free
09.2019 - 08.2022
- As a Duty Manager, held training and development accountabilities for the sales team and supervisors and oversaw escalated queries, projects and complaints
- Conduct weekly meetings with the Category Managers and Retail Manager regarding sales and customer demands, so that required stocks can be brought on the shop floor to have more customer satisfaction and resulting in increase in overall sales for the store
- Focusing in all categories in detail, available on the shop floor to achieve maximum sales
- Retail report & Variance Champion
- Minimizing the stock loss, shop lifting cases by educating the team and following up on counting sheets of high value items on daily basis
- Organize break, vacation schedules and rostering for the staff so that staff coverage on the shop floor is not affected
- Completed all tasks from start to end in opening new stores for new extension of duty-free shops in Hamad International Airport- The Orchard
- Keeping a track of Attendance and Time Keeping of the staff
- Communicating the results of target achieved to team before the shift starts
- Send daily, weekly and monthly team reports
- Meet with and review results with Line Managers, Retail Manager
- Worked extra shifts during busy periods to maintain service
- Performed store opening, closing and shift change actions
- Oversaw team of 18 cashiers and service staff
- Held various sessions with HR to resolve staff issues and prepared various incident and case reports for staff activities on the shop floor
- Work in coordination with cash office for CC machines, cash floats follow ups and made sure sales are properly dropped with them and solving all cash/card related variances raised by the finance department
- Made sure the team is always fully motivated and is ready to give best customer experience to the walk-in guests and achieve maximum sales by offering add-ons sales etc
- Facilitate Line Manger in managing the shift operations of the shop floor, with a particular focus on sales, customer service, staff allocation, shift opening/closing etc
- Kept work areas clean and neat at all times
- Retail report & Variance Champion
- Organize break & vacation schedules for the staff so that staff coverage on the shop floor is not affected
- Products handled Liquor, Cigarettes, Chocolates & Confectionery, Electronics, Perfumes and fashion
- Coaching sales staff on how to manage in busy hours on the shop floor along with adding more value to the customers shopping buckets to increase the sales
- Training New Joiners on cash tills and brief the team on new promotions on Liquor, Cigarettes, chocolates, perfumes and confectioneries on monthly basis
- Resolving customer complains in the shop to attain maximum customer satisfaction
- Derive team to achieve Monthly Sales Target
- Promote a positive image to customers through grooming, attire, and personal hygiene at all times
- Examined merchandise to verify that it was correctly priced and displayed
- Worked well independently and on a team to solve problems
- Organized and prioritized work to complete assignments in a timely manner.
Shop Team Leader
Qatar Duty Free
06.2015 - 09.2019
- Oversaw team of 10 cashiers and service staff
- Responded to customer Questions and requests in a prompt and efficient manner
- Engaged with customers in a sincere and friendly manner
- Performed all tasks assigned by Team Leader / Supervisor including refilling of stocks, facing of products on shop floor
- Resolved escalated customer issues in a timely manner
- Received and processed customer payments
- Increased customer loyalty and retention
- Organize break & vacation schedules for the staff so that staff coverage on the shop floor is not affected
- Products handled Liquor, Cigarettes, Chocolates & Confectionery, Electronics, Perfumes and fashion
- Coaching sales staff on how to manage in busy hours on the shop floor along with adding more value to the customers shopping buckets to increase the sales
- Training New Joiners on cash tills and brief the team on new promotions on Liquor, Cigarettes, chocolates, perfumes and confectioneries on monthly basis
- Resolving customer complains in the shop to attain maximum customer satisfaction
- Derive team to achieve Monthly Sales Target
- Promote a positive image to customers through grooming, attire, and personal hygiene at all times
- Examined merchandise to verify that it was correctly priced and displayed
- Worked well independently and on a team to solve problems
- Organized and prioritized work to complete assignments in a timely manner.
Sales Assistant
Qatar Duty Free
03.2014 - 05.2015
- Served as a friendly, hardworking, and punctual employee
- Communicated effectively with company managers to understand the training and development needs of teams
- Worked in accordance with company values to achieve future goals
- Functioned with strategic vision and a hands-on approach
- Consistently exhibited loyalty and passion for success
- Operated with a strong work ethic, professionalism, and the ability to work under pressure
- Performed employee and team evaluations to identify opportunities for growth
- Oversaw team of 10 cashiers and service staff
- Responded to customer Questions and requests in a prompt and efficient manner
- Engaged with customers in a sincere and friendly manner
- Performed all tasks assigned by Team Leader / Supervisor including refilling of stocks, facing of products on shop floor
- Resolved escalated customer issues in a timely manner
- Received and processed customer payments
- Increased customer loyalty and retention.
Business Partner
MK Embroideries
05.2012 - 02.2014
- Served as a friendly, hardworking, and punctual employee
- Communicated effectively with company managers to understand the training and development needs of teams
- Worked in accordance with company values to achieve future goals
- Functioned with strategic vision and a hands-on approach
- Consistently exhibited loyalty and passion for success
- Operated with a strong work ethic, professionalism, and the ability to work under pressure
- Performed employee and team evaluations to identify opportunities for growth
- Oversaw team of 10 cashiers and service staff
- Responded to customer Questions and requests in a prompt and efficient manner
- Engaged with customers in a sincere and friendly manner
- Performed all tasks assigned by Team Leader / Supervisor including refilling of stocks, facing of products on shop floor
- Resolved escalated customer issues in a timely manner
- Received and processed customer payments
- Increased customer loyalty and retention.
Contract Executive
HDFC Bank Itd
08.2010 - 01.2012
- Did extensively outdoor marketing for the brand
- Increased the sales by 15% over the year with broadening of the customer base
- Assessed employee performance and developed improvement plans
- Held sales coaching sessions
- Handled overall operations of the business
- Motivated staff to exceed quotas on a regular basis
- Receiving payments from the customers and maintaining proper payment cycle
- Pulled daily branch Target achievement reports
- Sold financial products including stocks, bonds and mutual funds
- Answered clients Questions about the purposes and details of financial plans and strategies
- Coordinated with different AMC's regarding Clients' portfolios
- Did all other work as direct by the Manager.
Management Trainee
SBI Funds Management Pvt Itd
06.2009 - 08.2009
- Completed summer Internship during MBA in SBI Mutual Funds on the topic of Performance of Mutual funds.
Education
MBA - Finance
Punjab Technical University
India05.2010
Bachelor of Commerce -
Panjab University
04.2008
Skills
- Leadership
- Excellent Communication Skills
- Hard Working
- Business Development
- Problem Solving
- Staff Training
- Verbal and Written Communication
- Service Management
- KPI Monitoring
- Operational Oversight
- Customer Communication
- Team-Building Exercises
- Quality Assurance
- Corrective Actions
- Checking Reservations
- Safe Work Practices
- Compliance Adherence
- Motivational Leadership
- Employee Interaction
Activities
- Worked as a Trainer along with full time job to train Retail Porters in Duty Free for their next level of becoming Sales Assistant. As well as created training content for the same- At Qatar Duty free from July 2016 to October 2018.
- Worked Temporarily in F&B as cashier due business requirements and support at Qatar Duty Free from May 2014 to Jun 2014.
References
References available upon Request.
Personal Information
- Date of Birth: 10/03/86
- Nationality: Indian
Certification
- CM - Certified Manager Certification
Timeline
Duty Manager
Qatar Duty Free
08.2022
Shop Supervisor
Qatar Duty Free
09.2019 - 08.2022
Shop Team Leader
Qatar Duty Free
06.2015 - 09.2019
Sales Assistant
Qatar Duty Free
03.2014 - 05.2015
Business Partner
MK Embroideries
05.2012 - 02.2014
Contract Executive
HDFC Bank Itd
08.2010 - 01.2012
Management Trainee
SBI Funds Management Pvt Itd
06.2009 - 08.2009
MBA - Finance
Punjab Technical University
Bachelor of Commerce -
Panjab University
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