Ayush Jain
Melbourne,VIC
Summary
Technical Lead with 14+ years of experience delivering enterprise CCM solutions across insurance, banking, and retirement domains (US, UK, Australia). 9+ years leading large-scale SmartCOMM and Thunderhead migrations, driving end-to-end delivery from requirements to production. Strong in solution architecture, stakeholder management, and defining scalable, multi-brand template strategies. Proven ability to lead teams, improve delivery efficiency, and ensure high-quality outcomes under tight timelines.
Overview
14
14
years of professional experience
Work History
Technical Lead
Suncorp Insurance
Melbourne, VIC
07.2025 - Current
- Led large-scale transformation program with parallel upstream system changes and CCM migration to SmartCOMM.
- Owned end-to-end solution delivery from requirement gathering, data analysis, design, development, to production rollout.
- Defined technical standards, development best practices, and architectural guidelines for the program.
- Designed scalable multi-brand template strategy enabling reuse and consistency across communication outputs.
- Provided leadership to cross-functional teams ensuring alignment, quality delivery, and stakeholder satisfaction.
Consultant
FinXL IT Professional Services(Client: Suncorp Insurance)
Melbourne, VIC
09.2022 - 06.2025
- Led SmartCOMM migration from Scriptura for a major insurance transformation program.
- Managed project planning, sprint execution, and program-level reporting across development streams.
- Designed foundational frameworks and reusable components for development standardization.
- Created and managed project plans, timelines, and delivery milestones.
- Mentored junior developers and ensured adherence to best practices and quality standards.
Consultant
Ariston Partner(Client: Insurance Austalia Group)
Melbourne, VIC
02.2020 - 08.2022
- Delivered SmartCOMM solution for large insurance migration from legacy CCM system.
- Translated business requirements into detailed technical specifications for development teams.
- Provided post go-live and warranty support ensuring stability and issue resolution.
- Led knowledge transfer sessions to business and support teams.
- Created technical documentation and workflows for onboarding and training.
Technical Lead
MITS(Client: National Australian Bank)
Melbourne, VIC
10.2019 - 01.2020
- Worked as SmartCOMM Business Alayst for NAB, supporting enterprise communication solutions.
- Led project planning, estimations, and Agile scrum activities for development delivery.
- Designed and developed POCs for SmartCOMM features to maximise platform usage.
- Performed advanced debugging and resolved high-complexity technical issues, including client-specific deviations.
- Mentored junior developers and provided technical guidance to improve delivery quality.
Technical Process Specialist
Fidelity International
India
10.2017 - 08.2019
- Thunderhead to Smart Comm migration Expert
- Have been involved in end to end implementation of projects implementing Document generation systems using Thunderhead, involving activities such as design and analysis of the system, developing the Document Templates, configuring Batch Processing, Output processing and handling, Layout design and development, Style set creation,
BO Creation and update, fonts installation etc. - Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Developed documentation, diagrams, and specifications to meet project requirements and regulatory standards.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Senior Programmer Analyst
Alight Solutions
India
01.2012 - 10.2017
- Overall accountable for system analysis, configuration and quality of Alight proprietary Benefits System for a service/product line.
- Create high-level analysis; coach service aligned analysts and approving all analysis, system development and technical documentation.
- Design and develop templates for personalized, content-rich communication with customers and partners using Thunderhead tool.
- Development on Alight inbuilt tool TBA for the new clients as per business requirements
- Review client requirements; perform gap and/or impact analysis, data, foundation, and systems analysis in preparation for service specific cloning and configuration with a focus on high-level and
complex analysis.
Education
Computer Engineering
Lovely Professional University
India06-2012
Bachelor of Science - Computer Engineering
Mukund Lal National College
India05-2009
Skills
- SmartCOMM / Thunderhead / CCM Migration
- Solution Architecture & Technical Design
- Requirements Gathering & Data Analysis
- Template Strategy (Multi-brand / Reusable Frameworks)
- Agile Delivery / Scrum / Program Management
- Upstream System Integration
Timeline
Technical Lead
Suncorp Insurance
07.2025 - Current
Consultant
FinXL IT Professional Services(Client: Suncorp Insurance)
09.2022 - 06.2025
Consultant
Ariston Partner(Client: Insurance Austalia Group)
02.2020 - 08.2022
Technical Lead
MITS(Client: National Australian Bank)
10.2019 - 01.2020
Technical Process Specialist
Fidelity International
10.2017 - 08.2019
Senior Programmer Analyst
Alight Solutions
01.2012 - 10.2017
Bachelor of Science - Computer Engineering
Mukund Lal National College
Computer Engineering
Lovely Professional University