Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ayush Pokharel

Leonard Street, Victoria Park,WA

Summary

Certified Individual Support Worker with experience in aged care through placement. Skilled in providing personal care, assisting with daily activities, and supporting elderly clients with dignity and respect. Strong communication skills and a commitment to delivering high-quality care in a team environment. Eager to apply my training and passion for helping others in an entry-level healthcare role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Nightfill Member

Woolworths
Melville, WA
03.2024 - Current
  • Stock Replenishment: Restock shelves, coolers, and displays, ensuring stock rotation and product visibility.
  • Store Cleanliness: Maintain a clean and organized environment by cleaning shelves, aisles, and back areas.
  • Product Handling: Unload deliveries, check for damaged stock, and ensure proper placement of products.
  • Customer Service: Assist customers with queries and direct them to products when needed during the shift.
  • Safety and Teamwork: Follow safety protocols, collaborate with team members, and assist with stock management tasks.

Kitchen Hand Duties

Hylin
West Leederville, Australia
01.2024 - Current
  • Executed thorough cleaning and sanitization of kitchen utensils, equipment, and surfaces to maintain a hygienic environment
  • Efficiently washed, dried, and organized dishes, pots, and pans, ensuring a constant supply of clean kitchenware
  • Supported chefs and cooks in daily operations by preparing ingredients, chopping vegetables, and assisting in basic food prep tasks
  • Collaborated with kitchen staff to ensure a smooth workflow, promoting a positive and cooperative work environment

Customer Service

Kathkhabar (Dhartimaata.com)
Kathmandu, Nepal
09.2022 - 11.2022
  • Communicated with clients via phone, email, and social media to answer questions, fix problems, and offer support
  • Exhibited extensive familiarity with media offerings, services, and subscription packages in order to provide clients with efficient support
  • Made use of excellent communication skills to decipher technical information and troubleshoot media platform-related concerns

Customer Service

Siddhartha bank LTD
Biratangar, Nepal
09.2020 - 02.2021
  • Interacted with customers to address inquiries, resolve issues, and provide information about banking products and services
  • Utilized excellent communication skills to explain complex financial information in a clear and understandable manner
  • Demonstrated proficiency in [Banking Software/CRM System], ensuring accurate and efficient handling of customer transactions

Education

Bachelor of Business Administration - Business of Science with honors

01.2021

Higher Secondary Education - +2 (NEB) Management

01.2017

School Leaving Certificate Level - SLC

01.2015

Skills

  • Communication skills
  • Problem-solving
  • Client counseling
  • Client service
  • Quick learner
  • Dementia care
  • Bathing assistance
  • Disability support
  • Feeding assistance

Certification

Certificate III in Individual Support (Aging and Disability)

Manual handling

Professional HR Training Course, 05/23, 06/09, Solid Future HR Consulting PVT LTD

References

References available upon request.

Timeline

Nightfill Member

Woolworths
03.2024 - Current

Kitchen Hand Duties

Hylin
01.2024 - Current

Customer Service

Kathkhabar (Dhartimaata.com)
09.2022 - 11.2022

Customer Service

Siddhartha bank LTD
09.2020 - 02.2021

Bachelor of Business Administration - Business of Science with honors

Higher Secondary Education - +2 (NEB) Management

School Leaving Certificate Level - SLC

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Ayush Pokharel