Ayush Shah
Bennett Springs,WA
Summary
Dedicated retail professional with history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. Hardworking and driven to work quickly and effectively on projects in all types of environments. I am looking to seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Morley Officeworks
Wesfarmers
Perth, WA
03.2020 - Current
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Saved $20000 by implementing cost-saving initiatives that addressed long-standing problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Increased customer satisfaction by resolving Technology product issues.
- Onboarded new temps by entering into Kronos and setting up in time clock.
- Served customers and followed outlined steps of service.
- Exceeded goals through effective task prioritization and great work ethic.
- Monitored company inventory to keep stock levels and databases updated.
- Adhered to social distancing protocols and wore mask or face shield.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled 20-40 calls per day to address customer inquiries and concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Carried out day-day-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Drove operational improvements which resulted in savings and improved profit margins.
- Identified issues, analyzed information and provided solutions to problems.
- Used Microsoft Word and other software tools to create documents and other communications.
Morley IGA
Metcash
Perth, WA
07.2015 - 04.2017
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Drove operational improvements which resulted in savings and improved profit margins.
- Participated in team-building activities to enhance working relationships.
- Worked with customers to understand needs and provide excellent service.
- Received and processed stock into inventory management system.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-day-day duties accurately and efficiently.
- Saved $5000 by implementing cost-saving initiatives that addressed long-standing problems.
Education
Bachelor of Information Technology and Major - Cybersecurity And Forensics
09.2023
High School Diploma -
12.2020
Class captain (in partnership with one other class representative)
- Elected Captain of Apollo
Skills
- Dependable and Responsible
- Attention to Detail
- Active Listening
- Conflict Resolution
- Flexible and Adaptable
- Self-Motivated
- Organization and Time Management
- Data Management
- Training and Development
- Collaboration
- MS Office
- First Aid/CPR
Accomplishments
- Customer Service: Working at the registers and assisting customer queries on the floor
- Responded to incoming calls
- Ensured accurate development of communication by providing correspondence to supervisor for approval
- Day and Night Product Filling: Filling in products on shelves as stock came to the store
- Grocery/Deli/Meat Stock Management
- Administration: Communication with suppliers, area managers and store manager
- Product filling: stocking shelves as need be and as stock come in for filling
- Team Management: Managing the night fill team to proceed with daily tasks such as stock shelves, filling gaps and general store tasks
- Stock integrity reports: Making sure stock is ordered and processed as needed, making sure all stock integrity is managed and ensure loss prevention is managed at the best of my ability
- KPI’s: adhering and completing KPI’s
- Technology operating standards management: Ensuring technology merchandise standards are adhered to as set by the company policy and making sure technology team members keep a consistent standard towards filling, customer service and general requests as per required
- Planograms: Ensuring planograms are kept up to date with companies’ policies and making sure team are aware of changes to planograms
- Point Of Sales: assisting customer with purchases at point of sales and ensuring team are comfortable to put through purchases
- Ensuring team queries led by customers are handled with great care at the interest of the customer and making sure customers leave the store happy
- Cash management: includes balancing and clearing registers, making sure banking is done, ensuring safe is checked off, ensuring short/over weekly cash is checked off and is accurate
- Making sure that cash is transacted properly by the team and that cash is handled correctly
- Achievements include team member of the month, Geeks2U sales champion for the state, Extra Cover sales champion, Key holder of high-risk products such as iPads, iPhones, and any product greater than $1000
Certification
- Certificate II in Business - [2 years]
- Certificate II in Outdoor Recreation - [2 years]
Timeline
Morley Officeworks - Wesfarmers
03.2020 - Current
Morley IGA - Metcash
07.2015 - 04.2017
Murdoch University - Bachelor of Information Technology and Major, Cybersecurity And Forensics
St. Andrews' Grammar - High School Diploma,