Ayushi
Summary
Dynamic and customer-oriented Guest Service Agent with experience in the hospitality industry. Adept at managing guest relations with a friendly and professional demeanour. Proven track record of enhancing guest satisfaction and contributing to positive guest experiences.
Personable and reliable with passion for providing exceptional guest experiences and maintaining positive atmosphere. Possesses knowledge of hospitality principles and customer service techniques, along with communication and problem-solving skills. Committed to enhancing guest satisfaction and contributing to welcoming environment.
Offering strong interpersonal skills and friendly demeanor, eager to learn and grow in hospitality role. Brings willingness to quickly grasp hospitality principles and customer service techniques. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
1
1
year of professional experience
Work History
GUEST SERVICE AGENT
Salvo Property Group
07.2023 - Current
- Company Overview: Plum Serviced Apartments, Quest NewQuay Docklands
- Take Check In-Outs, Filing of Registration card, and updating guest profile, Airbnb
- Message reply and booking from booking.com and direct enquiry
- Take payment from the guests via, eftpos, online bank transfer
- Managed multi-line phone system, directing calls to appropriate staff members
- Scheduled appointments and meetings, maintaining accurate calendars
- Handled incoming and outgoing mail, packages, and deliveries
- Assisted with various administrative tasks as needed, such as data entry and filing
- Provided administrative support to office staff, including scheduling appointments, preparing documents, and organising files
- Managed incoming and outgoing correspondence, including mail and email
- Assisted with event planning and coordination, including meetings and conferences
- Maintained office supplies inventory and ordered supplies as needed
- Handled sensitive information with confidentiality and discretion
- Developed strong relationships with repeat guests, enhancing loyalty and retention
- Achieved a high percentage of guest satisfaction rate, as evidenced by positive online reviews and feedback
- Plum Serviced Apartments, Quest NewQuay Docklands
Education
MBA - business administration IT
Federation university
Skills
- Proficient in Microsoft Office Suite
- Property management systems
- Excellent communication skills
- Interpersonal skills
- Strong organisational abilities
- Attention to detail
- Ability to multitask
- Ability to prioritise tasks
- Experience with multi-line phone systems
- Knowledge of office equipment
- Knowledge of office procedures
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Complaint handling
- Guest inquiry resolution
- Guest services
- Patience and composure
- Administrative skills
- Data entry proficiency
- Issue resolution
- Cash management
- Hospitality services
- Payment collection
- Invoice processing
- Cleaning and sanitizing
- Proficient in [software]
- VIP guest services
- Key card programming
- Security awareness
- Baggage assistance
- VIP priority options
- Hospitality and service industry background
- Meeting room setup
References
Available upon request.
Languages
English
Full Professional
Timeline
GUEST SERVICE AGENT
Salvo Property Group
07.2023 - Current
MBA - business administration IT
Federation university
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