Ayushi Tarpara
Clayton South
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Woolworths Distribution Centre
07.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Call Center Representative
Startek
06.2025 - 07.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
Customer Service Representative
Vodafone
04.2024 - 02.2025
- Delivered product/service presentations and handled objections with confidence, converting leads into loyal, returning customers.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Quick problem-solver with a proactive approach to addressing customer needs, consistently achieving customer retention and loyalty goals.
- Experience supporting both local and international customers, demonstrating cultural sensitivity and excellent communication skills.
- Highly dependable and organized — praised for punctuality, multitasking under pressure, and meeting tight service-level agreements.
- Proven ability to handle customer inquiries, complaints, and escalations with empathy, patience, and professionalism.
- Built and maintained strong client relationships, combining proactive customer service with strategic outreach to identify upsell and cross-sell opportunities.
Education
Master of International Business - Business
RMIT University
Melbourne, VIC06-2027
Skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint resolution
- Customer satisfaction measurement
- Call center operations
- Follow-up skills
- Team development
- Microsoft Office Suite
- Customer relationship management (CRM)
- Live chat support
- Coordination
- Customer service
- Problem-solving skills
- Customer support
- Inbound phone calls
Timeline
Customer Service Representative
Woolworths Distribution Centre
07.2025 - Current
Call Center Representative
Startek
06.2025 - 07.2025
Customer Service Representative
Vodafone
04.2024 - 02.2025
Master of International Business - Business
RMIT University
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