Summary
Overview
Work History
Education
Skills
Academic Awards
Leadership Experience
Certificates
References
Timeline
Generic

AYUSKA KHANIYA

Summary

As a full-time Criminology/Law Honours student at Newcastle University, currently residing in Canberra, I bring a wealth of academic rigor and practical experience to the table. My university schedule, which entails intensive learning sessions twice every two weeks, has honed my ability to manage time efficiently while maintaining academic excellence. Moreover, my extensive background in customer service spanning over three years has equipped me with exceptional interpersonal skills and a strong customer-centric approach. I thrive in collaborative environments, valuing teamwork and consistently delivering outstanding customer experiences. My commitment to punctuality, reliability, and adaptability is underscored by my track record of completing tasks promptly, both independently and as part of a team. I am eager to transition into the workforce to gain invaluable real-world experience and contribute meaningfully to your organization. With a flexible schedule, exemplary time management, and a dedication to excellence, I am poised to make a positive impact and thrive in any role entrusted to me, whether on a full-time or part-time basis, to support my academic endeavours and contribute to the success of your company.

Overview

6
6
years of professional experience

Work History

Retail Assistance

Harris Scarf
10.2023 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.

Sales Coach

Tanu & Association
10.2023 - 02.2024
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Encouraged the adoption of new sales techniques and technologies to help team members stay ahead in a competitive market.
  • Introduced creative incentives programs designed to motivate employees while also rewarding their hard work.
  • Conducted regular one-on-one sessions to provide personalized feedback and support for each team member.
  • Improved customer satisfaction ratings through targeted coaching on active listening skills and empathetic responses to client concerns.
  • Boosted team morale with regular recognition of outstanding achievements and contributions to the company.

Support Worker / Casual Manager

Willows Care
03.2023 - 08.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.

Crew Member

Master Kebab
12.2021 - 12.2022
  • Responsible for customer service working at the front counter.
  • Assisting team members providing answers to customer's queries.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Medical Front Office Receptionist

Southland Medical Practise Mawson
01.2022 - 06.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Crew Trainer

McDonald's
10.2019 - 11.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Maintained a clean dining area for guests, ensuring a positive experience with every visit.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.

Community Supporter Supervisor

Nepal Snehi Kaakha
10.2018 - 01.2019
  • Supervisor of the charity for Nepalese children's fund 2018
  • Performed singing at restaurants and charity programs to collect funds for supporting orphans and the left children on remaining roads of Nepal
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Casual staff

Heritage Queanbeyan Aged Care Facility
12.2017 - 05.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with clients and other staff members.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Kept clients engaged in social networks and communities for personal health and growth.

Education

Canberra College Woden ACT

Bachelor of Criminology / Law of Honours - Law

University of Newcastle
Newcastle, NSW
06.2027

Skills

  • Crew supervision
  • Civil law and resolutions of disputes
  • Customer Assistance
  • POS System Operation
  • Adaptability and Resilience
  • Upselling strategies
  • Inventory management proficiency
  • Excellent Written and Verbal Communication
  • Criminology/law of honours
  • Multitasking Competence

Academic Awards

  • Endeavour Award, 2020- awarded for commitment to academic studies and engagement to high school studies
  • At Canberra college Academic award, 2021- awarded for getting 96.3 on legal studies

Leadership Experience

  • St Clare's volleyball team, Team captain, Jan 2020 - Jun 2020, Demonstrating leadership, Working in a team, Coaching the team
  • Queanbeyan Roadrunners Basketball Association Centre, Coach, Aug 2016 – Dec 2021, Coached younger teams for 5+ years, Motivating others through wins and losses, Developed strong bond, confidence, and relationships with players

Certificates

  • National police check certificate
  • Working with vulnerable people check
  • Australian citizen

References

Available upon request.

Timeline

Retail Assistance

Harris Scarf
10.2023 - Current

Sales Coach

Tanu & Association
10.2023 - 02.2024

Support Worker / Casual Manager

Willows Care
03.2023 - 08.2023

Medical Front Office Receptionist

Southland Medical Practise Mawson
01.2022 - 06.2022

Crew Member

Master Kebab
12.2021 - 12.2022

Crew Trainer

McDonald's
10.2019 - 11.2021

Community Supporter Supervisor

Nepal Snehi Kaakha
10.2018 - 01.2019

Casual staff

Heritage Queanbeyan Aged Care Facility
12.2017 - 05.2018

Canberra College Woden ACT

Bachelor of Criminology / Law of Honours - Law

University of Newcastle
AYUSKA KHANIYA