Azam Ahmed
Liverpool,Australia
Summary
Detail-oriented professional with several years in field, rolling out and maintaining tasks for assorted fire and emergency alert . Oversees planning, installation, oversight and inspections for several networked alarm types, meeting applicable regulations and procedural guidelines. Conducts inspections of equipment to maintain safety thresholds for use. Identifies and addresses known troubleshooting issues. Hardworking technician with background spent successfully identifying problems and implementing corrective measures. Organized employee promoting blueprint reading skills to ascertain job requirements. Highly skilled Aircraft Maintenance Technician with relevant experience in maintaining, repairing and inspecting aircraft systems. Known for strong understanding of FAA regulations and safety protocols and knack for troubleshooting complex issues. Experience working both independently and as part of maintenance teams has resulted in consistent delivery of safe, ready-to-fly aircrafts.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Smoke Alarm Technician
Detector Inspector
Sydney, Australia
11.2022 - Current
- Executed comprehensive inspections and installations of smoke alarm systems in residential and commercial properties, ensuring compliance with local regulations.
- Diagnosed technical issues related to smoke detectors, improving system reliability and performance.
- Educated clients on smoke alarm maintenance and fire safety best practices to enhance awareness.
- Responded promptly to emergency calls from customers who needed assistance with their alarms.
- Worked in high-stress environments using ladders, scaffolds and high-lift equipment as well as in confined spaces such as ducts, crawlspaces and vents.
- Demonstrated efficiency in installations and maintenance individually or as part of collaborative, dedicated team.
Senior Customer Service Officer/ Acting Manager
Avis Budget Group
Sydney, Australia
05.2021 - 11.2022
- Managed daily operations for fleet management, budgeting, and staff training at specific location.
- Executed strategic plans to boost operational efficiency and achieve annual cost reductions.
- Collaborated with cross-functional teams to enhance service offerings, increasing customer retention rates.
- Processed customer account changes with proprietary software.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Oversaw daily operations of the call center team including scheduling shifts, assigning tasks.
- Conducted regular performance reviews of associates and used results to identify knowledge or skill gaps.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative / Acting Manager
Enterprise rent a car
Sydney Kingsford Smith Airport, Australia
11.2016 - 03.2021
- Achieved 80% increase in customer satisfaction ratings through high-quality support and issue resolution.
- Oversaw daily operations of team of 15 representatives, implementing training on best practices.
- Developed process improvements that reduced response times and enhanced team productivity.
- Delivered exceptional service to diverse customers, managing over 50 inquiries daily via multiple channels.
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Maintained comprehensive records of customer interactions for data analysis and service enhancements.
Trainee Engineer
Technosys intl
Pakistan, Sindh
08.2015 - 04.2016
- Supported installation, configuration, and troubleshooting of CCTV systems, gaining hands-on experience.
- Collaborated with senior engineers to assess sites and design tailored surveillance solutions.
- Participated in training sessions to enhance technical expertise in CCTV systems.
- Contributed to improved installation practices, boosting customer satisfaction and operational efficiency.
- Finished projects on time and within budget.
- Maintained records of all products tested in accordance with company standards.
- Advised customers on use of products or services.
- Conducted analyses addressing failure, reliability or yield improvement.
Aircraft Maintenance Technician
S.E.A.M.S
Karachi, Sindh
06.2010 - 10.2011
- Maintained records of all maintenance activities for compliance with Aviation regulations.
- Reviewed work orders and discussed with supervisors.
- Determined the cause of system failures using diagnostic equipment such as oscilloscopes and multimeters.
- Cleaned up hazardous materials from work areas following safety guidelines.
- Checked serviceability of brakes, tires, and other landing gear components prior to takeoff.
- Performed routine maintenance tasks on aircraft, such as cleaning, lubricating, and replacing parts.
- Recommended replacement, repair or modification of aircraft equipment based on inspection.
- Assembled and installed mechanical, hydraulic and structural components and accessories using appropriate tools.
Education
Bachelor of Science - Electronics and information technology Engineering
Northwestern Polytechnical University
Xi'an , China01.2015
High School Diploma -
ATS TRAINING INSTITUTE
KARACHI05-2010
Skills
- Operations management
- Strategic planning
- Team leadership
- Customer relationship management
- Budgeting and financial acumen
- Process improvement
- Data analysis
- Customer service excellence
- Training and development
- Problem resolution
- Communication skills
- Data reporting
- Time management
- CCTV installation and maintenance
- Technical troubleshooting
- Effective communication
- Team collaboration
- Problem-solving strategies
- Microsoft Office proficiency
- Administration skills
- Engineering principles
- Inventory management
- Smoke alarm installation
- System diagnostics
- Regulatory compliance
- Physical fitness
- Adaptability
- Low-voltage systems
Certification
Basic networking from HUAWEI, 01/01/14, Present, Acquired foundational knowledge of networking concepts, including network architecture, protocols, and device configuration.
Highest Level Of Education
Bachelor Degree
Languages
- Chinese, Intermediate
- English, Fluent
- Urdu, Native
- Arabic, Intermediate
Eligible To Work In Australia
True
Personal Information
Total Experience: 5
Languages
English
Professional
Urdu
Native/ Bilingual
Chinese (Mandarin)
Limited
Arabic
Elementary
Timeline
Smoke Alarm Technician
Detector Inspector
11.2022 - Current
Senior Customer Service Officer/ Acting Manager
Avis Budget Group
05.2021 - 11.2022
Customer Service Representative / Acting Manager
Enterprise rent a car
11.2016 - 03.2021
Trainee Engineer
Technosys intl
08.2015 - 04.2016
Aircraft Maintenance Technician
S.E.A.M.S
06.2010 - 10.2011
Bachelor of Science - Electronics and information technology Engineering
Northwestern Polytechnical University
High School Diploma -
ATS TRAINING INSTITUTE
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