Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

AZAZBHAI VAHORA

Gosnells,Gosnells

Summary

Experienced IT professional with a Master of Information Technology and expertise in customer service, system administration, and IT support. Proven ability to manage system infrastructure and provide superior customer support. Proficient in Office 365, Windows environments, and hardware/software troubleshooting.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Support Officer

Zimmer Biomet WA
01.2023 - Current
  • Managed customer requests and escalated issues for resolution
  • Contributed to continuous improvement initiatives for the Service Desk
  • Assisted in technical implementation of support strategies and enhancements.

Loan Set Representative

Johnson & Johnson
09.2021 - 12.2022
  • Planned and maintained SAP System operations, ensuring system integrity
  • Provided support to the inventory team and managed online orders.

Intern

Advancer
01.2021 - 08.2021
  • Provided Level 1 IT support to users, resolving 95% of issues within SLA.
  • Assisted in software and hardware installations, optimizing workstation setups for 100+ users.
  • Developed troubleshooting skills and gained hands-on experience in a professional IT environment.
  • Collaborated with team members to deliver superior customer service and support.
  • Applied theoretical knowledge from academic studies to real-world IT challenges.

Education

Master of Information Technology -

Federation University
Brisbane, QLD
10.2020

Bachelor of Computer Engineering -

GUJARAT TECHNOLOGICAL UNIVERSITY
Gujarat, INDIA
03.2015

Skills

  • Office 365
  • Windows 10 and 11
  • Hardware and Software Troubleshooting
  • Customer Service
  • Inventory Management
  • LAN Network Maintenance
  • Help Desk Operations
  • Documentation and Record-Keeping

Certification

  • Azure Active Directory Basic
  • Power BI Top Skills
  • Business Analysis Foundations
  • SAP ERP Essential Training

References

Available upon request

Timeline

Customer Support Officer

Zimmer Biomet WA
01.2023 - Current

Loan Set Representative

Johnson & Johnson
09.2021 - 12.2022

Intern

Advancer
01.2021 - 08.2021

Master of Information Technology -

Federation University

Bachelor of Computer Engineering -

GUJARAT TECHNOLOGICAL UNIVERSITY

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AZAZBHAI VAHORA