Salman Tariq
20 Sanflex Street
Summary
Professional with robust experience in Hospitality and Operations management, prepared for this role. Proven track record in optimizing front office operations, enhancing guest satisfaction, and streamlining processes. Strong focus on team collaboration and achieving results. Skilled in staff training, conflict resolution, and multitasking with flexible approach to changing needs. Reliable and efficient, ensuring smooth daily operations.
Overview
10
10
years of professional experience
Work History
Front Office Manager
Essence Suites Taringa- Unilodge
08.2022 - Current
- Constantly analyzing the hotel's operations to identify areas for improvement or cost-saving measures.
- Effectively supervising and training Front Office Receptionists in a consistent and constructive manner
- Ensuring the team is fully aware of UniLodge Policies and Procedures
- Directing front office staff, housekeeping staff, maintenance staff, contractors and service providers to ensure smooth and efficient operations
- Monitoring contractors to ensure the quick and efficient cleaning process of apartments are adhered to, and ensuring standards are maintained and apartments are available for reletting promptly
- Managing day to day accounts, including receivable and payable, ensuring invoices are submitted and paid in a timely fashion and on charge accounts to the correct area/s where necessary
- Managing daily bank and reconciliation of the Property Management System (PMS) and EFTPOS terminal and ensure all floats balance
- Co-ordinating local marketing activities related to the Apartments and assist the General Manager in any other marketing activities as required
- Coordinating daily and weekly reports as scheduled in the daily reception checklist, or as required
- Delegating UniLodge's responsibilities in relation to Workplace Health & Safety and to ensure that the company is compliant on all aspects of Federal, State and any other relevant legislation
- Assisting with driving strategies that increase occupancy and revenue within the building
- Implementing cross-training program, enhancing team flexibility and coverage during peak periods.
Guest Services Duty Manager
Emirates One&Only Resort
05.2022 - 06.2022
Front Office Duty Manager
Kingfisher Bay Resort
08.2021 - 04.2022
- Collaborated with housekeeping department to ensure timely room availability and optimal cleanliness.
- Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
- Coordinated closely with the sales team on promotional strategies, resulting in increased occupancy rates and revenue generation.
- Participated in developing marketing strategies aimed at attracting more customers while retaining existing ones.
- Monitored inventory levels of supplies within the front office department, ensuring timely replenishment to avoid shortages or delays in service delivery.
- Coordinated with events team to facilitate seamless execution of conferences, meetings, and weddings held at the hotel.
Front Office Duty Manager/Supervisor
The Great Southern Hotel
04.2020 - 07.2021
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities
- Improved office operations by automating client correspondence, record tracking and data communications
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification
- Interacted with customers professionally by phone, email, or in-person to provide information and direct to desired staff members
- Handled all incoming business and client requests for information
- Analysed and solved multi-faceted problems that affected executive leaders and business initiatives
- Kept physical files and digitized records organised for easy updating and retrieval by any team member with access
- Supervised front desk operations to ensure that all guests received superior customer service from hotel employees
- Responded to customer requests with friendly, knowledgeable service and support
- Solved problems timely and effectively, ensuring customer satisfaction
- Responded to customer concerns with speed and knowledge to maintain composure and professional demeanour
Night Auditor
The Great Southern Hotel
10.2019 - 04.2020
- Followed company security and check-in policies and procedures and reported suspicious activity to the general manager
- Efficiently resolved guest complaints and ensured that issues were addressed promptly
- Ensured that the lobby, bathrooms, and common areas near the front desk were always kept immaculate
- Documented accounts and logs throughout shift to keep up with all requirements
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Completed late check-ins and directed guests to rooms and facilities
- Handled all duties and tasks for the night manager and concierge when those individuals were unavailable
- Logged wake-up call requests and set up automatic rings in system
- Set up and entered all financial data into spreadsheets using Microsoft Excel
- Controlled cash and credit card payment transactions at the front desk
Senior Marketing Executive
The Oasis Golf and Aqua Resort
05.2015 - 04.2018
- Promotion of the company brand to key buyers, ensuring their knowledge was current and appropriate
- Generation of new business both in face to face meetings and over the phone
- Identification of potential customers through marketing studies, determination of the target market and market segmentation
- Carried out competitor analysis, benchmarking, trends identification, and tracking mechanisms such as key metrics and performance indicators to manage performance and communicate results/value to Management team and the internal community
- Replying to customer enquiries in a timely and accurate manner
- Writing up of account & sales reports, activity reports and revenue forecasts
- Development & maintenance of a database of all contacts
- Responsible for planning, organizing and supervising staff in managing events at the resort premises
- Managed public relations efforts to maintain a positive brand image and foster strong relationships with media outlets.
- Collaborated with creative teams to develop eye-catching marketing materials that resonated with target audiences and drove brand recognition.
Education
MAsters In Business Administration - International Tourism & Hospitality Management
James Cook University
06.2020
BBA - Business Administration And Management
National University For Computers & Emerging Sciences
12.2013
Skills
- Execute and monitoring of marketing strategies
- Event Management
- Time Management
- Strategic planning
- Operations management
- Project management
- Relationship building
- Microsoft Office expertise
- Sustainability Drive
Accomplishments
- Award for academic achievement, Study Period 23, 2018
- Award for academic achievement, Study Period 21, 2019
- Award for academic achievement, Study Period 22, 2019
- Recipient of the Medal of Academic Excellence
- Best new addition award at Kingfisher Bay Resort, 2021
Languages
English
Urdu
Punjabi
Hobbies and Interests
- Badminton
- Table Tennis
- Motorcycle Riding
- Singing
Timeline
Front Office Manager
Essence Suites Taringa- Unilodge
08.2022 - Current
Guest Services Duty Manager
Emirates One&Only Resort
05.2022 - 06.2022
Front Office Duty Manager
Kingfisher Bay Resort
08.2021 - 04.2022
Front Office Duty Manager/Supervisor
The Great Southern Hotel
04.2020 - 07.2021
Night Auditor
The Great Southern Hotel
10.2019 - 04.2020
Senior Marketing Executive
The Oasis Golf and Aqua Resort
05.2015 - 04.2018
MAsters In Business Administration - International Tourism & Hospitality Management
James Cook University
BBA - Business Administration And Management
National University For Computers & Emerging Sciences
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