AZEEZA NAZARI
Melbourne,VIC
Summary
Proven in enhancing customer satisfaction through effective communication and team collaboration, I excelled at The Good Guys by streamlining support processes and mentoring staff. My background in retail and pharmacy, combined with skills in data analysis and retail staff management, drove significant improvements in service delivery and team efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Costumer Support
The Good Guys
Melbourne, Brighton, VIC
09.2023 - Current
- Investigated escalated customer support inquiries and provided resolution based on established guidelines.
- Monitored customer support queues and responded promptly to requests.
- Prepared reports on customer support activities and metrics for management review.
- Prepared daily activity reports summarizing activities related to customer support requests.
Sales Associates
Myer
Mlerboune, Narre Warren, Vic
11.2020 - Current
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Student Pharmacist
The autumn place
Melbourne, Dovetone, VIC
05.2022 - 01.2023
- Worked with pharmacy technicians to expedite urgent requests.
- Supported timely and proper processing of prescriptions in collaboration with healthcare professionals.
- Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
Education
BBA - Accounting And Finance
Victoria University
Melbourne, VIC11-2026
Some College (No Degree) - Biomedical Sciences
Federation University Australia
VICSkills
- Data analysis
- Effective communication
- Team collaboration
- Retail merchandising
- Retail staff management
- Team leadership
Certification
First Aid Certificate
Languages
English
Full Professional
A1
Persian
Native/ Bilingual
A1
Urdu
Limited
A1
Dari
Native/ Bilingual
A1
Timeline
Costumer Support
The Good Guys
09.2023 - Current
Student Pharmacist
The autumn place
05.2022 - 01.2023
Sales Associates
Myer
11.2020 - Current
BBA - Accounting And Finance
Victoria University
Some College (No Degree) - Biomedical Sciences
Federation University Australia
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