Azel Meunier

Warm and friendly hotel in a fast paced city, full of tourists, businesspeople, long stay guests... Developed strong relationships team members

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
• Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
• Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.

• 5-star hotel with a strong clientele of long stay guests and groups of tourists who need special care and attention
• After only 5 months in the Front Office team, I was given the opportunity to take on Duty Manager shifts

• The 4-star hotel of 278 rooms, located in front of the RAC arena, is the hotel for its spectators, tourists, and businesspeople of the CBD.

• 99 rooms boutique hotel in Brussels city center
• Busy business hotel managed by Warwick Hotels Group
• Majority of guests are Europeans, many guests are long staying and need additional attention.