Azhar Danish
Melbourne,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
MSS Security
03.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Site Security Manager
Securecorp
09.2023 - 10.2024
- Streamlined operations by implementing efficient workflow processes and procedures.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Implemented safety protocols to maintain a secure work environment for employees.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
Security Supervisor
Millennium Security Services
07.2017 - 10.2024
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Concierge Representative
MSS Security
04.2023 - 10.2023
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Operations Coordinator
Nexar Group Pty LTD
08.2019 - 09.2022
- Motivated and trained employees to maximize team productivity.
- Offered basic technical support for clients on wide range of company products.
- Communicated professionally with colleagues, freelancers and clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Sales Representative
Aussie Green Marks
02.2015 - 07.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
Call Center Representative
AGL
11.2012 - 01.2015
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Met customer call guidelines for service levels, handle time and productivity.
Education
BBA - Business
Torrens University Australia
10.2022
Certificate II In Security Operations - Security And Protective Services
Austwide International College
02.2015
High School Diploma -
Harward International College
08.2014
Certificate IV In Business - Business Administration
Harward International College
04.2014
Skills
- Microsoft Word
- Microsoft Excel
- Promoting Events
- Proactive and Hardworking
- Problem-solving
- Accounting and Bookkeeping
- Customer Service
- Project Management
- Leadership and People Development
- Customer Needs Assessments
- Client Satisfaction
- Customer Feedback
Accomplishments
- Collaborated with a team of 250 in the development of the AEC (Australian Electoral Commission) project.
Certification
- CPSP - Certified Professional Sales Person
Languages
Arabic
Interests
- Watching Movies and TV Shows
- Outdoor Recreation
- Animal Care
- Camping
- Enjoy creating and following travel blogs and vlogs
Timeline
Security Officer
MSS Security
03.2024 - Current
Site Security Manager
Securecorp
09.2023 - 10.2024
Concierge Representative
MSS Security
04.2023 - 10.2023
Operations Coordinator
Nexar Group Pty LTD
08.2019 - 09.2022
Security Supervisor
Millennium Security Services
07.2017 - 10.2024
Sales Representative
Aussie Green Marks
02.2015 - 07.2017
Call Center Representative
AGL
11.2012 - 01.2015
Certificate II In Security Operations - Security And Protective Services
Austwide International College
High School Diploma -
Harward International College
Certificate IV In Business - Business Administration
Harward International College
BBA - Business
Torrens University Australia
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