Aziz Sultan
Perth,Australia
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cluster Information System Officer
Parmelia Hilton, Doubletree Northbridge & Waterfront
06.2022 - Current
- Responded promptly to service requests and resolved server issues using Service Now, ensuring minimal disruption to business operations.
- Managed IT service desk operations, logging and tracking incidents and service requests through ticketing systems like ServiceNow or JIRA.
- Conducted training sessions for end users on IT systems and applications to improve proficiency and reduce support requests.
- Utilized remote support tools such as TeamViewer and remote desktop services to troubleshoot issues and provide timely assistance to users.
- Provided comprehensive IT support for diverse systems including Point of Sale (POS), Property Management Systems (PMS), and Salto access control, ensuring smooth operations.
- Integrated Adyen payment method system with Property Management System to facilitate seamless transaction processing and reporting.
- Implemented synchronization between phone systems and Property Management System using FCS tools to update guest room statuses promptly and accurately.
- Installed, configured, and supported computer hardware, software tools, systems, networks, printers, and scanners to meet user needs and operational requirements.
- Conducted PC and laptop re-imaging to Hilton's standard image and facilitated domain joins to ensure seamless connectivity and access.
- Managed user permissions and network drive access through Active Directory, ensuring security and compliance with organizational policies.
- Processed invoices and managed claims using DOCMX tool software, maintaining accurate financial records and compliance.
- Monitored and maintained computer systems and network infrastructure daily to optimize performance and minimize downtime.
- Provided technical support to end users via phone, email, and in person, troubleshooting and resolving issues to enhance user productivity.
- Ensured daily backup of network drives and managed hardware replacements to safeguard critical data and maintain business continuity.
- Orchestrated updates for servers and PCs through SCCM, verifying operational readiness and maintaining system integrity.
- Collaborated with Accountants and Operation Managers to cultivate strategic partnerships with vendors, enhancing service delivery and operational efficiency.
- Worked collaboratively with vendors like Guest-tek, Honeywell, and ReiverNet to configure and maintain ICT server, storage, and network solutions, supporting business needs and technical requirements effectively.
- Initiated process improvement initiatives that resulted in faster response times to user requests and concerns.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Liaised with cross-functional teams to align IT strategies with overall business objectives.
- Conducted regular audits of IT infrastructure to identify areas for improvement or necessary upgrades.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Project Manager & Quality Assurance Tester
Deltaworks IT Management
07.2021 - 12.2021
- Managed daily operations of a project
- Cost analysis on different options
- Ensures project documents are complete, current, and stored appropriately
- Creates and executes project plans and revises them as appropriate to meet changing requirements
- Developing and implementing standards for inspection.
Senior Network Technician
NBN
03.2020 - 06.2021
- Completed end-to-end installation & maintenance on FTTN/FTTC technology
- Copper Jointing New Joints /maintenance on the existing network
- Perform fault location, resolution, and restoration services
- Installation of NTD, premises cable, and activation of NTD
- Ongoing proactive maintenance and copper network assurance.
IT Support Desk
Kent Institute
10.2019 - 03.2020
- Provided technical assistance and support related to computer issues
- Maintained daily performance of computer systems
- Delivered exceptional customer service experience
- Worked closely with the seniors to plan the major upgrades of 100-plus computers.
Technical Administrative Assistance
JSK Medical Group
03.2019 - 10.2019
- Assisting clinical staff with technical support
- Professionally assisting Doctors, Staff, Visitors and Patients
- Completing accurate documentation of patient databases
- Maintaining and updating the system on a regular basis.
Education
Bachelor of Information Technology - Information Technology
Kent Institute Australia
Melbourne, VIC12.2021
IT Professional Year - Information Technology
National Institution Of Technology
Perth, WA06.2023
Skills
- Office365: PowerPoint, Excel, Outlook, Word, Azure
- Operating System: Windows, Linux, Ubuntu, VMware
- Computer Security: VPN, Firewall
- Network: Network Domains, Router, WAP, WAN, LAN, Switches (Cisco/HP)
- Database: Active Directory, Data Analysis
- Microsoft: Microsoft Access, Microsoft Azure, Teams & Microsoft Windows Server 2016, Windows 7,8,10,11
- Other: ServiceNow, SCCM, Telnet, LAPS, BMS, Security, CCTV, Fire, RDP, IT Compliance, IT Asset Management, IT Budgeting, IT Risk Assessment
- System\POS\PMS: Agilysys, Micros, OnQ, PEP, Kipsu, SME, Fritz, Adyen, FCS
Skillssummary
Communication skills are developed by participating in different volunteering activities., Developed speaking skills by taking part in a peer mentoring program., Communicating and guiding new students who are joining the campus., Written skills were improved by producing and working on technical report writing assignments with distinction average results have been achieved, Worked on leadership skills with the role of being a mentor to the new students in the peer mentoring program., Guided them with a problem they were facing in college and in the course, Effective leadership skills have been achieved by working on group projects offered by the university, As part of the network major has completed most of the semester assignments that involved in solving problems related to network and business analyst, Achieved this skill by self-learning techniques and applying them in daily life
Volunteer Experience
- Mentor, Peer Mentoring Program, Helped new students to settle in university. Weekly meetings were arranged for discussion on different topics related to college and studies.
- Graduate Helper, Swinburne University of Technology, Volunteered on graduation day, performing tasks such as taking pictures and controlling the crowd, and handing out stay in touch cards to graduates.
- Event Helper, Mooroolbark Festival, Conducted tasks on the entry point and helped other volunteers with different tasks such as cleaning and sanitizing furniture.
References
Available on Request
Certification
- CompTIA A+ Core1: Installing Hardware & Display Components.
- CompTIA A+ Core1: Networking Concepts & Configurations.
- CompTIA A+ Core1: Networking Fundamentals.
- CompTIA Cloud Essentials+: Cloud Native Apps & Cloud Data Analytics.
- Google Professional Cloud Architect: Becoming a Google Cloud Architect.
Languages
English
Full Professional
Persian
Native or Bilingual
Arabic
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Cluster Information System Officer
Parmelia Hilton, Doubletree Northbridge & Waterfront
06.2022 - Current
Project Manager & Quality Assurance Tester
Deltaworks IT Management
07.2021 - 12.2021
Senior Network Technician
NBN
03.2020 - 06.2021
IT Support Desk
Kent Institute
10.2019 - 03.2020
Technical Administrative Assistance
JSK Medical Group
03.2019 - 10.2019
Bachelor of Information Technology - Information Technology
Kent Institute Australia
IT Professional Year - Information Technology
National Institution Of Technology
- CompTIA A+ Core1: Installing Hardware & Display Components.
- CompTIA A+ Core1: Networking Concepts & Configurations.
- CompTIA A+ Core1: Networking Fundamentals.
- CompTIA Cloud Essentials+: Cloud Native Apps & Cloud Data Analytics.
- Google Professional Cloud Architect: Becoming a Google Cloud Architect.
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