Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
References
Work Preference
Work Availability
Software
Accomplishments
Timeline
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Aziza Ahmed

Melbourne,VIC

Summary

Highly motivated, detail-oriented, and reliable individual with experience in providing excellent customer service in both team and independent work environments. Demonstrates a strong ability to lead, solve problems, and coordinate operations while maintaining high service standards. Excellent at building client relationships, and adapting to fast-paced settings. Seeking to contribute these skills to a dynamic workplace while continuing professional growth.

Overview

4
4

Years of experience

Work History

Crew Coach / Barista /Call Center Customer Service Representative

Guzman Y Gomez
Melbourne , Victoria
09.2021 - Current
  • Served as the primary customer service representative, professionally assisting guests with orders, payments, and inquiries.
  • Demonstrated expertise in POS system operations, including transactions, refund processing, and payment reconciliation.
  • Developed and implemented training programs for new hires on service protocols and system operations.
  • Maintained accurate shift documentation and inventory management records.
  • Optimised delivery coordination to ensure timely order fulfillment.
  • Addressed and resolved customer concerns with professionalism and efficiency.

Customer Service Representative

IGA Supermarket
Melbourne , Victoria
01.2022 - 07.2022
  • Delivered exceptional customer service at checkout operations.
  • Managed incoming calls and directed inquiries appropriately.
  • Maintained an organised and efficient checkout area.

Education

Thomastown Secondary College
Melbourne, VIC

Skills

  • Customer service and client relations
  • Conflict resolution
  • Upselling and product promotion
  • POS system proficiency
  • Cash handling and data entry
  • Record keeping and schedule coordination
  • Time management
  • Staff training and onboarding
  • Team collaboration
  • Task execution
  • Microsoft Office Suite
  • Health and safety compliance

Volunteer Experience

Community Center Support, Assisted with guest check-ins and event scheduling, Translated for non-English speakers

Languages

English
Native/ Bilingual
somali
Native/ Bilingual
Arabic
Native/ Bilingual

References

References available upon request.

Work Preference

Work Type

Part TimeInternship

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsCareer advancementTeam Building / Company Retreats

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft office suite

Accomplishments

•Doxa Leadership Program/ Participation Award

•Gold Medals in sports at school events

•SWPBS Certificate

•100% Attendance Certificate

•Toastmasters Participation Award

•Behavior Certificate

Timeline

Customer Service Representative

IGA Supermarket
01.2022 - 07.2022

Crew Coach / Barista /Call Center Customer Service Representative

Guzman Y Gomez
09.2021 - Current

Thomastown Secondary College

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Aziza Ahmed