Azmain Mostafa
North Wollongong,NSW
Overview
8
8
years of professional experience
Work History
Guest Relations Representative
BridgeClimb Sydney
05.2023 - Current
- Greeting guests warmly, taking café orders, and providing menu recommendations to ensure a positive dining experience.
- Conducting guided tours of the pylon lookout, sharing historical insights, and enhancing guest engagement.
- Selling pylon lookout tickets and offering information about the Sydney Harbour Bridge's history and significance.
- Efficiently processing payments, operating the point-of-sale system, and handling gift card and voucher transactions.
- Collaborating with team members to ensure smooth and coordinated operations across different areas.
- Addressing guest inquiries, concerns, and issues promptly, aiming to exceed guest expectations.
- Showcasing and selling climb photographs and memorabilia to guests. Explaining pricing and package options while offering a personalized approach to enhance the guest's photo purchasing experience.
Volunteer
BGPHS Alumni Association
03.2015 - 12.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
Bachelor of Computer Science(Cybersecurity) -
University of Wollongong
12.2026
Skills
Leadership:
- Team Management
- Decision-making
- Strategic Planning
- Adaptability to different work environments
Sales:
- Product Knowledge
- Consultative Selling
- Closing Deals
- Point-of-sale Proficiency
Languages
English
Bengali
Hindi
Urdu
Timeline
Guest Relations Representative
BridgeClimb Sydney
05.2023 - Current
Volunteer
BGPHS Alumni Association
03.2015 - 12.2022
Bachelor of Computer Science(Cybersecurity) -
University of Wollongong
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