Summary
Overview
Work History
Education
Skills
Physical Fitness
Languages
Timeline
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AZMAN ALI

MADDINGTON,WA

Summary

Dynamic leader with a proven track record at Crown Casino, enhancing team productivity and customer satisfaction through effective operations management and conflict resolution. Skilled in staff development and mentoring, with a knack for fostering team leadership and interpersonal communication. Achieved significant improvements in workflow efficiency and staff performance, demonstrating exceptional problem-solving and employee motivation capabilities.

Communicate well with people of all ages and ethnic backgrounds.

Overview

41
41
years of professional experience

Work History

SUPERVISOR

Crown Casino
12.1999 - 05.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

PERTH ZOOLOGICAL GARDENS

Perth Zoo
04.1994 - 12.1997
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Overseeing the training and management of the staff and Elephants under my charge.

ELEPHANT TRAINER

SINGAPORE ZOOLOGICAL GARDENS
02.1983 - 03.1994
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • In charge of Elephant training/shows and public education.
  • Mentoring new Elephant keepers.
  • Husbandry of the Elephant Department.

Education

High School Diploma -

EAST PAYOH SECONDARY
SINGAPORE
12.1978

Skills

Training and mentoring

Goal-Oriented

Staff Management

Employee Motivation

Staff Development

Operations Management

Policy Enforcement

Problem-Solving

Excellent Communication

Team building

Conflict Resolution

Interpersonal Communication

Team Leadership

Customer Relationship Management

Physical Fitness

I have been into physical fitness for most of my life and attend the Gym a minimum of 5 days a week.

Languages

Chinese (Cantonese)
Elementary
Malay
Elementary

Timeline

SUPERVISOR

Crown Casino
12.1999 - 05.2024

PERTH ZOOLOGICAL GARDENS

Perth Zoo
04.1994 - 12.1997

ELEPHANT TRAINER

SINGAPORE ZOOLOGICAL GARDENS
02.1983 - 03.1994

High School Diploma -

EAST PAYOH SECONDARY

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AZMAN ALI