Azmir Sultana
Macquarie Fields,New South Wales
Summary
Dedicated and adaptable professional transitioning from security into a professional customer service or office-based role. Brings strong experience in customer-facing work, with excellent communication, problem-solving, and conflict-resolution skills. Reliable, organized, and able to remain calm under pressure while providing helpful and professional service. Eager to apply strong interpersonal, teamwork, and attention-to-detail skills in a new career opportunity.
Overview
7
7
years of post-secondary education
9
9
years of professional experience
Work History
Security Officer
mss
fairwork commisiion
10.2025 - Current
- Monitored MSS site entrances and controlled visitor access.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Patrolled MSS property and checked doors, gates, and alarms.
- Responded to alarms and followed MSS emergency procedures.
- Recorded incident details in MSS security logs.
- Observed CCTV screens for suspicious activity at MSS locations.
- Communicated safety updates with MSS staff and supervisors.
- Reported hazards and security concerns to MSS management.
- Confirmed visitor identification prior to granting entry into the building.
- Greeted staff and visitors upon arrival at facility entrance. upon arrival at the facility entrance.
Payroll Administrator
sema kebab factory
cheste hills
04.2024 - 10.2024
- Updated employee payroll files and maintained confidential compensation records.
- Resolved payroll questions from supervisors, line workers, and office staff.
- Coordinated with HR and finance on hires, terminations, and leave changes.
- Audited payroll data for missing punches, rate changes, and shift errors.
- Resolved discrepancies between payroll records and employee inquiries.
- Managed electronic timekeeping systems or manually collected and reviewed timesheets.
- Managed payroll for employees at different locations.
- Prepared monthly reports on payroll costs for management review.
- Administered and calculated withholding and deductions associated with net earnings.
Customer Service Cashier
wattle grove discount pharmacy
wattle groove
09.2019 - 07.2023
- Greeted customers at Wattle Grove Discount Pharmacy with friendly, helpful service.
- Processed cash, card, and EFTPOS payments through point-of-sale system.
- Handled prescription pickups and directed customers to pharmacy staff.
- Answered product questions about over-the-counter medicines and health items.
- Resolved basic customer concerns with calm, professional communication.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Receptionist Administrator
lj hooker ingleburn
ingleburn
08.2017 - 09.2022
- Greeted clients and managed reception desk at Ingleburn real estate office.
- Answered phone calls and directed property enquiries to appropriate staff.
- Scheduled appointments, inspections, and open home bookings for agents.
- Prepared and processed listing paperwork, contracts, and client documents.
- Updated customer records and property details in office systems.
- Responded to emails and followed up routine client requests.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
Education
Master’s In Business Administration - Marketing Management
University of Liberal Art's Bangladesh
01.2011 - 09.2014
Bachelor Degree - Telecommunications
Bachelor in Telecommunications Engineering
08.2007 - 12.2010
Skills
Customer service and front-desk support
- Telephone and email communication
- Data entry and accurate recordkeeping
- Report preparation and documentation
- Visitor assistance and information management
- Complaint handling and conflict resolution
- Microsoft Office and basic computer skills
- Scheduling, organization, and time management
- Team collaboration and problem-solving
- Confidential handling of sensitive information
References
References available upon request.
Timeline
Security Officer
mss
10.2025 - Current
Payroll Administrator
sema kebab factory
04.2024 - 10.2024
Customer Service Cashier
wattle grove discount pharmacy
09.2019 - 07.2023
Receptionist Administrator
lj hooker ingleburn
08.2017 - 09.2022
Master’s In Business Administration - Marketing Management
University of Liberal Art's Bangladesh
01.2011 - 09.2014
Bachelor Degree - Telecommunications
Bachelor in Telecommunications Engineering
08.2007 - 12.2010