Azril Kamarudin
Melbourne,VIC
Summary
Personable Front Desk Hostess known for high productivity and efficiency in task completion. Possess specialized skills in customer service and multitasking. Collaborative, all-rounder, hardworking, and efficient at prioritizing and handling simultaneous tasks to promote positive dining and hospitality experiences.
Overview
15
15
years of professional experience
Work History
Casual Restaurant Hostess(All-rounder)
La Glamz Restaurant
Noble Park , VIC
12.2023 - 01.2025
- Answered incoming calls with appropriate greeting and provided information about menu items offered.
- Greeted incoming customers to escort them to the assigned dining area, provided menus, and answered questions about menu items and special promotions.
- Processed payments for customers, including cash transactions, and credit card processing.
- Maintained a clean and organized dining area.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming customers.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Casual Restaurant Wait Staff
La Glamz Restaurant
Noble Park, VIC
01.2019 - 03.2020
- Greeted customers as they entered the restaurant and provided them with menus.
- Explained menu options to customers, offered suggestions and took orders for food and beverages.
- Cleared dirty dishes from tables promptly, resetting table settings for new guests quickly and efficiently.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Filled condiments and napkin containers during slack periods.
Reservation & Ticketing Executive
Resort World Genting Malaysia
Kuala Lumpur, Malaysia
12.2014 - 09.2018
- Handled ticketing and reservations for hotel accommodations and transportation services from Kuala Lumpur International Airport to Genting Highlands.
- Provided exceptional customer service to Genting Resort membership holders, addressing inquiries and concerns.
- Prepared e-tickets for resort guests, managed customer complaints, and processed cancellations.
- Processed cash and credit card transactions, and prepared daily, weekly, and monthly reports for branch managers.
Lounge Host
Malaysia Airlines Golden Lounge Kuala Lumpur International Airport
Kuala Lumpur, Malaysia
08.2009 - 10.2014
- Welcomed and greeted passengers to the lounge, verifying eligibility, and checking boarding passes, loyalty program memberships, and access criteria.
- Managed lounge capacity to ensure a comfortable, relaxing environment for pre-flight passengers.
- Responded to passenger inquiries, providing information on flights, lounge services, and airport facilities.
- Assisted passengers with special requests, including meal preferences, seating arrangements, and travel accommodations.
Education
Some College (No Degree) - Advanced Diploma Marketing & Communication
Ruby Institute
Melbourne, VIC09-2024
Some College (No Degree) - Advanced Diploma of Leadership And Management
Lonsdale Institute
Melbourne, VIC10-2019
Bachelor of Mass Communication with Honours - Radio And Television Broadcasting
Mara Technological University
Kuala Lumpur Malaysia05-2006
Skills
- Customer service
- Team collaboration
- Reservation management
- Adaptability and flexibility
- Hospitality services
- Telephone etiquette
- Verbal and written communication
- Personal hygiene
- Restroom detailing
Languages
English
Full Professional
Malay
Native/ Bilingual
References
References available upon request.
Timeline
Casual Restaurant Hostess(All-rounder)
La Glamz Restaurant
12.2023 - 01.2025
Casual Restaurant Wait Staff
La Glamz Restaurant
01.2019 - 03.2020
Reservation & Ticketing Executive
Resort World Genting Malaysia
12.2014 - 09.2018
Lounge Host
Malaysia Airlines Golden Lounge Kuala Lumpur International Airport
08.2009 - 10.2014
Some College (No Degree) - Advanced Diploma Marketing & Communication
Ruby Institute
Some College (No Degree) - Advanced Diploma of Leadership And Management
Lonsdale Institute
Bachelor of Mass Communication with Honours - Radio And Television Broadcasting
Mara Technological University
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