Azure Dempsey
Berserker
Summary
Results-oriented Manager with over 9 years of experience in team leadership and business growth. Proven expertise in sales and customer satisfaction, implementing effective business development strategies to consistently meet targets. Recognized for building strong client relationships and delivering exceptional service, with a commitment to innovative problem-solving and industry awareness.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
The Bavarian
02.2023 - 11.2024
- Directed all operations to uphold superior customer experiences.
- Coached and mentored team members to enhance job performance.
- Conducted regular meetings with staff to assess progress and identify improvements.
- Oversaw recruitment, hiring, and training processes for new staff members.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Maintained communication with corporate headquarters for alignment.
- Managed opening and closing procedures, ensuring seamless daily operations.
- Ensured accurate reporting and banking procedures at business open and close.
- Monitored budgets and expenditures to optimize costs while ensuring quality.
- Accomplished multiple tasks within established timeframes.
Manager
Red Rooster
04.2020 - 01.2023
- Utilized data and analytics for strategic decision-making and business enhancements.
- Prepared and handled diverse food items to ensure quality service.
- Established team priorities, maintained schedules, and monitored performance metrics.
- Recruited, interviewed, and hired staff to strengthen team capabilities.
- Managed opening and closing procedures, ensuring seamless daily operations.
- Developed and implemented strategies to boost customer satisfaction and loyalty.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Supervisor/Trainer
Quest Hotel
02.2017 - 01.2020
- Managed team activities and delegated work assignments to optimize performance.
- Updated documentation on hours worked, financial allocations, and employee payments accurately.
- Conducted room inspections to ensure compliance with housekeeping standards.
- Implemented hygiene procedures to maintain high cleanliness standards across hotel spaces.
- Enforced safety protocols regarding proper equipment usage.
- Trained and mentored new staff on cleaning practices and safety protocols.
- Addressed customer feedback and complaints to enhance overall satisfaction.
- Facilitated communication between maintenance team and management for efficient operations.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
Food and Beverage Attendant
Evolution Catering
03.2014 - 02.2016
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Manager
Network Video
02.2008 - 11.2013
- Coordinated daily work schedules for over 20 employees to optimize productivity.
- Recruited, trained, and appraised staff to maintain high performance standards.
- Supervised budget control processes to ensure financial efficiency.
- Managed financial data effectively to support operational decision-making.
- Facilitated partnerships with key wholesale businesses to enhance supply chain relations.
- Prepared promotional materials and displays to drive customer engagement.
- Managed opening and closing procedures, ensuring seamless daily operations.
- Ensured accurate reporting and banking procedures at business open and close.
- Maintained communication channels with corporate headquarters for seamless operations.
- Evaluated sales trends against customer demands to maximize revenue potential.
Receptionist
Slater Constructions
01.2006 - 02.2008
- Achieved timely completion of multiple assignments through effective time management.
- Streamlined documentation procedures for new clients to enhance operational efficiency.
- Safeguarded sensitive information pertaining to business and client confidentiality.
- Maintained accurate tracking of construction schedules using MS Project.
- Oversaw systematic management of electronic files and hard copies for easy access.
- Collected and analyzed file information to support research initiatives.
- Facilitated organized mail distribution to improve internal communication flow.
- Managed schedules for staff meetings and client consultations, ensuring optimal resource use.
Education
Bachelor of Psychology -
CQ University
01.2020
Diploma - Business Administration And Management
CQ University
Rockhampton, QLD01.2012
Skills
- Leadership and operations management
- Performance evaluation and management
- Commercial Awareness
- Effective time management
- Customer service
- Stock and inventory control
- Payroll and scheduling
- People management and development
- Staff training and coaching
- Budget oversight
- Problem-Solving and Fast Decision Making
Certification
- CM - Certified Manager Certification
- First Aid Training Certification
- Responsible service of alcohol Certifcation
Timeline
Manager
The Bavarian
02.2023 - 11.2024
Manager
Red Rooster
04.2020 - 01.2023
Supervisor/Trainer
Quest Hotel
02.2017 - 01.2020
Food and Beverage Attendant
Evolution Catering
03.2014 - 02.2016
Manager
Network Video
02.2008 - 11.2013
Receptionist
Slater Constructions
01.2006 - 02.2008
Bachelor of Psychology -
CQ University
Diploma - Business Administration And Management
CQ University
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