Denzel Wilson-Vines
Jimboomba
Summary
My name is Denzel; I am 21 years old. I am currently seeking full time work in the administration and customer service field. As an enthusiastic and career driven individual, I have always been inspired to develop my professional and personal skills in order to achieve outstanding performance in the workplace. I am highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. I am a dependable individual, successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Workforce Analyst
Probe
09.2022 - Current
- While working at Probe, I applied for a position as a workforce analyst
- Throughout this position, I developed exceptional organization skills, data management skills, technical knowledge, and critical thinking
- In this role, I am required to collect and interpret data to relevant employment, hiring and training practices
- Analyzing specific data trends and issues is crucial in ensuring a smooth and steady flow of business and workload
- This work environment is demanding and requires the ability to adapt to change and workload requirements quickly and efficiently to ensure the needs and demands of the ATO are met.
Customer Solution Specialist, ATO
Probe
11.2021 - 09.2022
- Throughout my role as a customer solution specialist, I have developed comprehensive experience in successfully responding to customer inquiries in a timely manner with sensitivity and respect and ensuring customers receive the best possible experience when dealing with the ATO
- I have a friendly and professional telephone manner, efficient typing skills, strong software competency skills and a superior diligence.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
Customer Service Team Member
KFC
09.2018 - 11.2021
- Resolved product and service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve the problem.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Emmaus College
2020
Certificate of Music -
Australian Music Examination Board
2019
University of Southern Queensland
Skills
- Phone skills
- Customer service
- Schedule Coordination
- Systems administration
- Prioritisation
- Strong verbal & written communication
- Microsoft Office
Timeline
Workforce Analyst
Probe
09.2022 - Current
Customer Solution Specialist, ATO
Probe
11.2021 - 09.2022
Customer Service Team Member
KFC
09.2018 - 11.2021
Emmaus College
Certificate of Music -
Australian Music Examination Board
University of Southern Queensland
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