Jan Noreen De Guzman
Nerang,QLD
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Mabuhay Grill. Skilled in cash handling and customer service excellence, demonstrating reliability and professionalism. Achieved significant efficiency improvements and fostered strong client relationships, contributing to repeat business and operational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier
Mabuhay Grill
10.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Room Attendant
JW Marriott Hotel
11.2022 - 03.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Production
Azura
10.2022 - 01.2023
- Increased production efficiency by streamlining machine tool assembly processes.
- Collaborated with team members to meet production quotas consistently.
VIP Hostess
Gucci Store
09.2022 - 01.2023
- Increased brand visibility by collaborating with marketing teams to promote exclusive events on social media platforms.
- Played an integral role in maintaining safe environments for all guests through strict adherence to safety protocols.
- Built strong relationships with clients through excellent communication and follow-up, resulting in repeat business.
- Delivered unparalleled service for celebrity clients with utmost discretion and professionalism.
Receptionist
MMG Hospital
03.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
General Service Administrative Assistant
SuperL Philippines Inc.
06.2022 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Cashier
Neo Calapan Realty Corporation
02.2020 - 02.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Accountant Secretary
BMG International FZCo
03.2019 - 10.2019
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Sales Assistant
The Fudgery
03.2014 - 06.2014
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Vocational Education Training Course - Diploma of Project Management
03.2024
Bachelor of Science - Office Administration
03.2018
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Professionalism and Courtesy
Certification
- Food Safety Supervisor Skill Set Training
- Provide Responsible Service of Alcohol Training
Reference
Noruel Reuyan
Colleague
0424982019
Timeline
Room Attendant - JW Marriott Hotel
11.2022 - 03.2023
Cashier - Mabuhay Grill
10.2022 - Current
Production - Azura
10.2022 - 01.2023
VIP Hostess - Gucci Store
09.2022 - 01.2023
General Service Administrative Assistant - SuperL Philippines Inc.
06.2022 - 08.2022
Receptionist - MMG Hospital
03.2022 - 10.2022
Cashier - Neo Calapan Realty Corporation
02.2020 - 02.2022
Accountant Secretary - BMG International FZCo
03.2019 - 10.2019
Sales Assistant - The Fudgery
03.2014 - 06.2014
Entrepreneur Education - Vocational Education Training Course, Diploma of Project Management
Divine Word College of Calapan - Bachelor of Science, Office Administration
- Food Safety Supervisor Skill Set Training
- Provide Responsible Service of Alcohol Training
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