Karen von Ahlefeldt
SILKSTONE,QLD
Summary
Experienced receptionist with a friendly and outgoing personality, dedicated to delivering exceptional customer service and administrative support. Maintains a professional appearance and demeanour while efficiently completing assigned tasks with a focus on quality. A quick learner and team player with effective communication and organization skills. Equipped with varied experiences in administrative and customer service roles, driven to increase overall efficiency while managing filing systems and handling multiple phone lines daily. Excels in calendar management, scheduling, data entry, and database administration. Hardworking and enthusiastic [Job Title] trained in every facet of successful work, staying on top of current and expected demands by quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Proven track record of providing exceptional customer service in fast-paced environments. Organized and dedicated Administrative Assistant offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic allows for effective performance in independent or team environments. Administrative professional with excellent communication, planning, and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports, managing mail, and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
37
37
years of professional experience
Work History
Receptionist
Asset Protection Systems Pty Ltd
11.2023 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Catering Assistant
St. Andrews Private Hospital
07.2022 - Current
- Delivery of meals and beverages to patients in the wards (tea lady)
- Assisting in the kitchen
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Supported efficient kitchen operations by maintaining a clean and organized workspace.
- Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
- Improved team performance with effective communication during high-volume events.
- Ensured compliance with health and safety standards, maintaining safe environment for both staff and guests.
- Contributed to positive work environment by offering support and assistance to colleagues during peak times.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Assisted in setting up and breaking down kitchen stations.
- Lifted and carried heavy materials.
- Pushed, pulled and transported large loads and objects.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Stocked and rotated food items according to expiration dates.
Convenor and Campaign Coordinator
The Greens Political Party/NSW Greens/ Clarence Valley Branch Northern NSW
03.2015 - 12.2020
- Followed federal, state and local government guidelines to maintain professional interactions
- Organized session wrap-up events to recognize campaigner achievements
- Oversaw teams of 50 volunteers and monitored effectiveness of each area
- Tracked facilities and equipment safety and cleanliness and took corrective action to resolve emerging issues
- Planned and implemented volunteer daily activities to encourage personal growth and positive peer relationships
- Defined all campaign roles and filled positions
- Cultivated cordial relationships with members, campaign volunteers and other Greens branches in neighbouring electorates
- Planned and executed events
- Utilized social media advantageously for free and persuasive media
- Advised NSW Greens campaign management of campaign-related issues and helped to formulate targeted resolution plans
- Attended required meetings and training sessions on campaigning and data management
- Created grassroots campaign initiatives mobilizing members and greens supporters
- Handled early-voter and election day operations
- Worked with traditional media to obtain coverage of key events
Receptionist
Faculty of Health Sciences, University of QLD
05.2009 - 03.2010
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Program Administrator
School of Civil Engineering, University of KwaZulu Natal, South Africa
04.2007 - 12.2008
- Managed budget allocations effectively, ensuring optimal use of resources and timely delivery of services.
- Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
- Facilitated smooth communication between stakeholders by serving as a liaison between departments, promoting collaboration and information sharing.
- Coordinated events with precision, overseeing logistics, registration, catering arrangements, and other critical details to ensure successful outcomes.
- Streamlined program processes by implementing efficient administrative procedures, resulting in improved workflow and resource allocation.
- Provided exceptional customer service by addressing inquiries from stakeholders promptly and professionally.
Senior Administration Assistant
School Of Life and Environmental Sciences, University of KwaZulu Natal, South Africa
12.1995 - 06.2002
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Assistant manageress - Reception/Housekeeping/Bar/Grounds
White River Hotel, South Africa
02.1990 - 06.1992
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Food Services Assistant
Heidelberg Repatriation Hospital
10.1987 - 07.1989
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
- Provided valuable input on menu development based on customer feedback and personal observations of popular dishes or trends, contributing to the overall success of the establishment.
- Assisted guests with menu choices, recommending pairings in alignment with preferences.
- Scheduled and received food and beverage deliveries from diverse suppliers, maintaining lists to minimize errors.
- Quickly resolved any customer complaints regarding food quality or service through prompt communication with kitchen staff or management as appropriate.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Developed and maintained positive relationships with customers to enhance service.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Pushed, pulled and transported large loads and objects.
- Stocked and rotated food items according to expiration dates.
Education
Diploma - Work, Health and Safety
OTEN - TAFE
03.2015
Skills
- Reliability and punctuality
- Customer Service
- Supply Restocking
- File Organization
- Reception Area Maintenance
- Document Management
- Organization skills
- Telephone skills
- Verbal and written communication
- Office Administration
- Data Entry
Hobbies and Interests
- Nature conservation
- Current affairs
- Art, Ceramic sculpture, painting
- Van conversion project
- Camping
Volunteer Experience
- Environmental Education Centre, Not Provided, Ipswich, Not Provided, Not Provided
- Lone Pines Koala Sanctuary, Not Provided, Indooroopilly, Brisbane, Not Provided
Timeline
Receptionist
Asset Protection Systems Pty Ltd
11.2023 - 10.2024
Catering Assistant
St. Andrews Private Hospital
07.2022 - Current
Convenor and Campaign Coordinator
The Greens Political Party/NSW Greens/ Clarence Valley Branch Northern NSW
03.2015 - 12.2020
Receptionist
Faculty of Health Sciences, University of QLD
05.2009 - 03.2010
Program Administrator
School of Civil Engineering, University of KwaZulu Natal, South Africa
04.2007 - 12.2008
Senior Administration Assistant
School Of Life and Environmental Sciences, University of KwaZulu Natal, South Africa
12.1995 - 06.2002
Assistant manageress - Reception/Housekeeping/Bar/Grounds
White River Hotel, South Africa
02.1990 - 06.1992
Food Services Assistant
Heidelberg Repatriation Hospital
10.1987 - 07.1989
Diploma - Work, Health and Safety
OTEN - TAFE
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