Sylveline To'o
Redbank Plains,QLD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in both the fast food and logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with management and co-worker, including clients or customers. An individual who thrives in fast-paced environments, who demonstrates a consistently strong work ethic, adhering to company policy and procedures to do more than what is required of the job. Motivated to maintain customer satisfaction and contribute to company success, specialising in quality, speed and process optimisation.
Overview
5
5
years of professional experience
Work History
Returns Team Member (Permanent Full-Time)
City Beach Distribution Centre
Morningside, QLD
09.2019 - Current
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Operated RF scanners to track merchandise and verify contents of pallets/containers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Oversaw daily operations to ensure high levels of productivity.
- Used Microsoft Office and other software tools to create documents and other communications.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Documented returned product details in Dynamics NAV inventory tracking system.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Consistently averaging 100% and above on productivity for picking and packing, docket receipting and returns processes.
Customer Service Team Member (Casual)
KFC
Redbank Plains, Australia
11.2016 - 10.2019
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Adhering to Workplace Health and Safety
- Accurately operated cash register to process customer payments.
- Set the fastest record for KFC Drive Thru "Speed of Service" in the entire Brisbane Regional Area, with an average of 16 seconds of a customer waiting time during peak hour.
Education
Queensland Certificate of Education -
Redbank Plains State High School
Redbank Plains, QLD11.2018
Certificate I in IDMT -
Redbank Plains State High School
Redbank Plains, QLD12.2017
Certificate II in Business -
Redbank Plains State High School
Redbank Plains12.2016
Skills
- Problem Solving
- Working under pressure
- Critical Thinking
- Adaptability
- Organised
- Multitasking
- Active Listening
- Communication skills both verbal and written including Microsoft Office
- Trained new team members and delivered critical feedback to enhance and improve performance
Timeline
Returns Team Member (Permanent Full-Time)
City Beach Distribution Centre
09.2019 - Current
Customer Service Team Member (Casual)
KFC
11.2016 - 10.2019
Queensland Certificate of Education -
Redbank Plains State High School
Certificate I in IDMT -
Redbank Plains State High School
Certificate II in Business -
Redbank Plains State High School
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