Srilakshmipriya (Priya) Dhanapalan
2/57 Cypress Drive ,Broad Beach Waters
Summary
Proven adeptness in office administration and a flair for fostering positive client relationships. Exemplified through tenure at various Medical Practices. Leveraged software proficiency in Web pass, Practsoft, Best Practice, and Microsoft Office Suite to enhance appointment scheduling, resulting in a notable increase in client satisfaction. Demonstrated commitment to teamwork and confidentiality. Highlighting ability to streamline operations and support quality patient care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Ward Clerk ICU
Gold Coast Private Hospital
01.2025 - Current
- Managed patient records and ensured confidentiality in a fast-paced hospital environment.
- Assisted medical staff with administrative duties to maintain efficient ward operations.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for physicians, medical facility, scheduling appointments, and handling patient inquiries.
Medical Receptionist Full-Time
Forhealth Group
07.2022 - 01.2025
- Executed the coordination of patient schedules, along with their check-in, checkout, and payment procedures.
- Validated patient insurance details, demographic data, and health history for up-to-date information.
- Assisted patients in finishing required medical forms and documentation.
- Delivered empathetic customer service, fostering a comfortable environment for patients and families.
- Facilitated quality patient care through efficient administrative support for healthcare teams.
- Built solid patient relationships, promoting loyalty toward the practice.
Receptionist (Part Time)
Dr Dhanapalan Familiy Medical Practice
01.2003 - 12.2021
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills
- Enhanced efficiency of front desk operations through effective phone, email, and client management.
- Performed various clerical duties like data entry and handling document photocopying, scanning, as well as faxing to support office operations.
- Maintained strict confidentiality standards with highest discretion.
- Oversaw several tasks, ensuring timely completion.
Receptionist (Casual)
Dr Glenn and Partners Medical Imaging
12.2009 - 01.2010
- Organized paperwork such as charts and reports for office and patient needs
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary
- Sorted, received, and distributed mail correspondence between departments and personnel
- Compiled information from files and research to satisfy information requests
Education
Bachelor Of Science - Chemistry
University of Madras
INDIA01-1994
Skills
- Web pass
- Practsoft Proficiency
- Genie
- Best practice
Certification
- Honours diploma in Network centred Computing
- Certificate in Medical Administration
- Certificate in Medical Terminology
- Certificate in First Aid
Timeline
Ward Clerk ICU
Gold Coast Private Hospital
01.2025 - Current
Medical Receptionist Full-Time
Forhealth Group
07.2022 - 01.2025
Receptionist (Casual)
Dr Glenn and Partners Medical Imaging
12.2009 - 01.2010
Receptionist (Part Time)
Dr Dhanapalan Familiy Medical Practice
01.2003 - 12.2021
Bachelor Of Science - Chemistry
University of Madras
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