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Accomplished professional with expertise in customer satisfaction enhancement, financial budgeting, and marketing campaign execution. Demonstrates proficiency in supplier relationship maintenance, menu creation and pricing, and hospitality law knowledge. Skilled in technical equipment operation and room booking software, with a strong background in food and beverage operations and corporate hospitality. Adept at proactive leadership, financial reporting, basic accounting principles, hotel inventory management, food and beverage knowledge, and staff management. Committed to leveraging skills to drive organisational success within the hospitality industry.
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Goal-focused Waiter well-versed in gastropub and restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Veteran professional skilled in maximising patron turnover without sacrificing service.
Outgoing Waiter eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner. Brings five years of fine dining experience.
Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.

I have maintained a GPA of 3.7 in the courses I have completed at UTD, with nearly straight A's in my major of Economics. My interest in writing has helped me organize my thoughts, widened my vocabulary, and greatly improved my communication skills. I am hard working, highly focused, with strong analytical and problem solving abilities. My experiences in the retail and service industry enhanced my interpersonal skills, resulting in smooth interaction with supervisors, coworkers and the public. I am highly motivated, professionally curious and passionate about working for a dynamic company , eager to advance my knowledge and expertise in my field of education.

 Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.  Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.  Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations. 

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Aya Sugaura

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Restaurant Waiter

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