Dyson WANG
Food And Beverage Attendant
Summary
Dynamic and results-driven professional with extensive experience in the food and beverage industry, notably at Crown Melbourne . Proven excellent food and wine knowledge, enhancing customer satisfaction through effective order management and upselling strategies. Exceptional interpersonal, communication and time management skills, ability to problem solve and thrive in a fast-pace environment.
Overview
7
7
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Food and Beverage Attendant
Man Tong Kitchen (Crown Melbourne)
Crown Melbourne, 8 Whiteman St, Southbank VIC 3006
10.2023 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Food and Beverage Supervisor
Mango Bar
59 Elizabeth St, Hobart TAS 7000
02.2020 - 09.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
Customer Service Supervisor
Quirky Black Forest Hotel
Shenzhen, Guangdong Province, China
11.2017 - 11.2019
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Hospitality Administration And Management
Focused Management Enterprise
Sydney, Australia09-2017
Bachelor of Applied Finance - Accounting And Finance
Macquarie University
Sydney, NSW09-2013
Skills
Guest service
Food and Beverage preparation
Teamwork and collaboration
Multitasking Abilities
Problem solve
Time management
Certification
RSA
Timeline
Food and Beverage Attendant
Man Tong Kitchen (Crown Melbourne)
10.2023 - Current
Food and Beverage Supervisor
Mango Bar
02.2020 - 09.2023
Customer Service Supervisor
Quirky Black Forest Hotel
11.2017 - 11.2019
Hospitality Administration And Management
Focused Management Enterprise
Bachelor of Applied Finance - Accounting And Finance
Macquarie University