Dyson WANG
Food And Beverage Attendant
Summary
Dynamic and results-driven professional with extensive experience in the food and beverage industry, notably at Crown Melbourne . Proven excellent food and wine knowledge, enhancing customer satisfaction through effective order management and upselling strategies. Exceptional interpersonal, communication and time management skills, ability to problem solve and thrive in a fast-pace environment.
Overview
7
7
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Food and Beverage Attendant
Man Tong Kitchen (Crown Melbourne)
10.2023 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Food and Beverage Supervisor
Mango Bar
02.2020 - 09.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
Customer Service Supervisor
Quirky Black Forest Hotel
11.2017 - 11.2019
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Hospitality Administration And Management
Focused Management Enterprise
Sydney, Australia09-2017
Bachelor of Applied Finance - Accounting And Finance
Macquarie University
Sydney, NSW09-2013
Skills
Guest service
Certification
RSA
Timeline
Food and Beverage Attendant
Man Tong Kitchen (Crown Melbourne)
10.2023 - Current
Food and Beverage Supervisor
Mango Bar
02.2020 - 09.2023
Customer Service Supervisor
Quirky Black Forest Hotel
11.2017 - 11.2019
Hospitality Administration And Management
Focused Management Enterprise
Bachelor of Applied Finance - Accounting And Finance
Macquarie University
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