Successful Territory Manager and exceptional sales professional. Decisive team leader and business manager with excellent attention to detail and persuasive communication style. Offering over 20 years of experience in sales.
Overview
26
26
years of professional experience
Work History
Personal Trainer/Makeup Artist
GOODLIFE HEALTH CLUBS
2023.04 - Current
Meet with clients to discuss individual needs and goals
Develop and plan personalised and tailored exercise programs
Provide advice and guidance on health, fitness, and nutrition
Abide by Goodlife terms and conditions whilst maintaining a professional, well-presented and friendly demeanor
Plan and develop Small Group Training sessions to a wide variety of members
Attention to detail whilst listening and planning appropriate exercise techniques
Impeccable communication and problem-solving skills whilst dealing with a range of clients and issues
Managing daily client appointments, workloads, and schedules in a timely and professional manner.
Group Fitness Manager & Instructor
GOODLIFE HEALTH CLUBS
2019.06 - 2023.05
Responsible for planning, developing and administering all aspects of Group Fitness and Instructors at Goodlife Health clubs Burnside
Ensure effective operation of Group Exercise classes and including provision of advice to members
Timely and effective response to client feedback and enquiries relating to Group Fitness
Design and implement strategic Group Fitness Timetables seasonally and within budget restraints
Organise and host promotional days and events within club to drive business and service existing clients
Ensure all OH&S Policies and Procedures are being followed and implemented by all Instructors
Timely rostering and payroll fortnightly
Recruiting and terminating of Instructors
Successfully adhering to class uptake, cost per head and total visitation targets
Delivering exceptional customer service to prospective and existing clients
Ensuring the best Group Fitness Class experience by delivering exceptional customer service and timely responses to feedback
Updating of financial, equipment, instructor compliance weekly
Reporting of incidents and correct follow up and action plan
Guarantee the maintenance of equipment and tidiness of all class environments for the optimal functionality of the club, in the most cost-effective manner
Instruct Group Fitness Classes of up to 50 people
Teach members fitness techniques and choreography
Maintain adequate fitness levels to be able to instruct
Attend quarterly workshops and upskilling programs
Complete quarterly exams on upskilling and various topics
Attend regular meeting and quarterly sales events
Achievements – Awarded highest achieving Group Fitness club in the nation for 2022 and Group Fitness Manager of the Quarter in August 2022.
Owner Operator/Professional Makeup Artist
MAKEUP BY FILIZ
2012.05 - 2020.01
Mobile Makeup Artistry
Business Management
Mobile makeup artistry & hairstyling
Marketing business through various advertising strategies
Responding to needs of new and existing clients
Maintain high levels of professionalism at all times
Prioritise busy work schedules
Negotiate pricing effectively to benefit the client and business
Handling enquires professionally and problem solving
Maintaining stock levels, budgets, promoting products and replenishing stock
Achievements–Awarded ‘Best Makeup Artist in SA 2014' ABIA–Australian Bridal Industry Awards- ‘Finalist 2015' rated on professionalism, work performed, attitude
High level of repeat business and referrals.
Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
Increased revenue through effective customer service and inventory management.
Territory Manager - Cafe
LION – Dairy and Drinks
2016.09 - 2017.01
Increase sales and distribution of Lion dairy and drinks product range
Manage my sales territory
Perform promotional activity
Improve store presence via share of space, location and brands
Build strong customer relationships
Service existing customer base
Achieve budget and strategic objectives
Maximise return on existing business and grow new business
Cold calling
Establish and maintain and effective call cycle
Monitor and report competitor activity
Achievements-converted non-homogenised milk cafes to Pura by showing product performance and value for money.
Sales Merchandiser
NESTLE
2016.05 - 2016.09
Introduce, educate and promote Nestle products to Store Managers
Establishing and maintaining customer relationships
Visual Merchandising and building displays
Assisting in stock ordering and maintaining stock levels
Optimising distribution and store presence
Responding to needs of Store Managers professionally and in a timely manner
Negotiating shelf space in all categories
Manager customer base and build strong relationships with clients
Implement Planograms and update as required
Reporting of all activities electronically
Trade Marketing Representative
BRITISH AMERICAN TOBACCO
2006.01 - 2011.06
Grow share & profit across the territory whilst managing volume
Effectively manage cycle execution and all aspects of local area marketing and the territory plan
Develop & maintain relationships with internal and external stakeholders
Drive new business opportunities for consumers to purchase BATA products
Provide industry and product knowledge to retailers
Execute all aspects of brand and trade strategies at store level
Ensure awareness of category relevance at store level
Merchandising and new product promotions
Pricing promotions and competitor reporting
Manage stock in line with company policy and procedures
Continually develop skill sets in line with the changing industry & regulatory environment
Achievements – Consistently achieved set goals and targets, trained new staff on the TMR role, developed a high level of trust with my customers, high conversion rate of hardware and BAT lines.
Accounts & Agency Account Manager
MESSENGER NEWSPAPERS
2005.11 - 2006.01
Increase awareness, profile and use of News Ltd community newspapers to major state national advertisers and agencies
Maximise revenues and market share
Growing existing business
Generating new business accounts
Meeting monthly targets
Promote campaigns
Negotiate settlement of customer accounts
Conflict resolution
Develop creative & innovative concepts for new/existing business presentations
Monitor opposition publications and source new leads
Build & maintain positive relationships with clients & agencies
Liaise with editorial & senior management to develop effective marketing strategies
Achievements – Exceeded all sales targets, developed trust and rapport with customers.
Territory Sales Representative
TRADING POST - SENSIS CLASSIFIEDS
2003.04 - 2005.03
New business development
Service existing client base
Attend & participate in regular meetings/workshops
Meet strict deadlines
Negotiate appropriate business solutions
Effective ad design
Present to prospective clients
Prepare business proposals to prospects
Monitor existing clients' requirements
Present business solutions
Up sell to new & existing clients
Conflict resolution
Cold calling & appointment setting
Exceed all sales targets
Write weekly activity/revenue business reports
Be aware of competitor offers/new business
Achievements: Tripled revenue for my territory in 3 months, exceeded all sales targets.
Retail Sales Consultant
REVLON COSMETICS
1998.01 - 2001.01
Increased sales and customer satisfaction through personalized servicing.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Answered product questions with up-to-date knowledge of sales and store promotions.
Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Determined solutions for clients promptly and professionally.
Exceeded sales goals by utilizing exemplary customer service skills.
Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
Certificate IV in Fitness -
Australian Institute of Personal Trainers
2023
Certificate IV in Nutrition -
Vast Fitness Academy
2022
Certificate 3 Fitness Coach -
Australian Institute of Fitness
2021
Certificate -
Marketing Excellence Series & Negotiation Skills
2009
Solution Selling & Marketing Strategies - SAFM -
AUSTEREO
2005
Certificate VI Frontline Management -
TVI of TAFE
2001
Certificate in Makeup And Skincare -
REVLON SCHOOL OF MAKEUP
2000
Skills
Territory Management
Sales Expertise
Account and Territory Management
Product and Service Sales
Business Development
New Account Development
Business Growth and Retention
Solution Selling
Verbal and Written Communication
Timeline
Personal Trainer/Makeup Artist
GOODLIFE HEALTH CLUBS
2023.04 - Current
Group Fitness Manager & Instructor
GOODLIFE HEALTH CLUBS
2019.06 - 2023.05
Territory Manager - Cafe
LION – Dairy and Drinks
2016.09 - 2017.01
Sales Merchandiser
NESTLE
2016.05 - 2016.09
Owner Operator/Professional Makeup Artist
MAKEUP BY FILIZ
2012.05 - 2020.01
Trade Marketing Representative
BRITISH AMERICAN TOBACCO
2006.01 - 2011.06
Accounts & Agency Account Manager
MESSENGER NEWSPAPERS
2005.11 - 2006.01
Territory Sales Representative
TRADING POST - SENSIS CLASSIFIEDS
2003.04 - 2005.03
Retail Sales Consultant
REVLON COSMETICS
1998.01 - 2001.01
Certificate IV in Fitness -
Australian Institute of Personal Trainers
Certificate IV in Nutrition -
Vast Fitness Academy
Certificate 3 Fitness Coach -
Australian Institute of Fitness
Certificate -
Marketing Excellence Series & Negotiation Skills
Solution Selling & Marketing Strategies - SAFM -
AUSTEREO
Certificate VI Frontline Management -
TVI of TAFE
Certificate in Makeup And Skincare -
REVLON SCHOOL OF MAKEUP
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