Filiz Nicolitsi
Adelaide,SA
Summary
Successful Territory Manager and exceptional sales professional. Decisive team leader and business manager with excellent attention to detail and persuasive communication style. Offering over 20 years of experience in sales.
Overview
26
26
years of professional experience
Work History
Personal Trainer/Makeup Artist
GOODLIFE HEALTH CLUBS
2023.04 - Current
- Meet with clients to discuss individual needs and goals
- Develop and plan personalised and tailored exercise programs
- Provide advice and guidance on health, fitness, and nutrition
- Abide by Goodlife terms and conditions whilst maintaining a professional, well-presented and friendly demeanor
- Plan and develop Small Group Training sessions to a wide variety of members
- Attention to detail whilst listening and planning appropriate exercise techniques
- Impeccable communication and problem-solving skills whilst dealing with a range of clients and issues
- Managing daily client appointments, workloads, and schedules in a timely and professional manner.
Group Fitness Manager & Instructor
GOODLIFE HEALTH CLUBS
2019.06 - 2023.05
- Responsible for planning, developing and administering all aspects of Group Fitness and Instructors at Goodlife Health clubs Burnside
- Ensure effective operation of Group Exercise classes and including provision of advice to members
- Timely and effective response to client feedback and enquiries relating to Group Fitness
- Design and implement strategic Group Fitness Timetables seasonally and within budget restraints
- Organise and host promotional days and events within club to drive business and service existing clients
- Ensure all OH&S Policies and Procedures are being followed and implemented by all Instructors
- Timely rostering and payroll fortnightly
- Recruiting and terminating of Instructors
- Successfully adhering to class uptake, cost per head and total visitation targets
- Delivering exceptional customer service to prospective and existing clients
- Ensuring the best Group Fitness Class experience by delivering exceptional customer service and timely responses to feedback
- Updating of financial, equipment, instructor compliance weekly
- Deliver Instructor performance appraisals accordingly
- Reporting of incidents and correct follow up and action plan
- Guarantee the maintenance of equipment and tidiness of all class environments for the optimal functionality of the club, in the most cost-effective manner
- Instruct Group Fitness Classes of up to 50 people
- Teach members fitness techniques and choreography
- Maintain adequate fitness levels to be able to instruct
- Attend quarterly workshops and upskilling programs
- Complete quarterly exams on upskilling and various topics
- Attend regular meeting and quarterly sales events
- Achievements – Awarded highest achieving Group Fitness club in the nation for 2022 and Group Fitness Manager of the Quarter in August 2022.
Owner Operator/Professional Makeup Artist
MAKEUP BY FILIZ
2012.05 - 2020.01
- Mobile Makeup Artistry
- Business Management
- Mobile makeup artistry & hairstyling
- Marketing business through various advertising strategies
- Responding to needs of new and existing clients
- Maintain high levels of professionalism at all times
- Prioritise busy work schedules
- Negotiate pricing effectively to benefit the client and business
- Handling enquires professionally and problem solving
- Maintaining stock levels, budgets, promoting products and replenishing stock
- Achievements–Awarded ‘Best Makeup Artist in SA 2014' ABIA–Australian Bridal Industry Awards- ‘Finalist 2015' rated on professionalism, work performed, attitude
- High level of repeat business and referrals.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Increased revenue through effective customer service and inventory management.
Territory Manager - Cafe
LION – Dairy and Drinks
2016.09 - 2017.01
- Increase sales and distribution of Lion dairy and drinks product range
- Manage my sales territory
- Perform promotional activity
- Improve store presence via share of space, location and brands
- Build strong customer relationships
- Service existing customer base
- Achieve budget and strategic objectives
- Maximise return on existing business and grow new business
- Cold calling
- Establish and maintain and effective call cycle
- Monitor and report competitor activity
- Achievements-converted non-homogenised milk cafes to Pura by showing product performance and value for money.
Sales Merchandiser
NESTLE
2016.05 - 2016.09
- Introduce, educate and promote Nestle products to Store Managers
- Establishing and maintaining customer relationships
- Visual Merchandising and building displays
- Assisting in stock ordering and maintaining stock levels
- Optimising distribution and store presence
- Responding to needs of Store Managers professionally and in a timely manner
- Negotiating shelf space in all categories
- Manager customer base and build strong relationships with clients
- Implement Planograms and update as required
- Reporting of all activities electronically
Trade Marketing Representative
BRITISH AMERICAN TOBACCO
2006.01 - 2011.06
- Grow share & profit across the territory whilst managing volume
- Effectively manage cycle execution and all aspects of local area marketing and the territory plan
- Develop & maintain relationships with internal and external stakeholders
- Drive new business opportunities for consumers to purchase BATA products
- Provide industry and product knowledge to retailers
- Execute all aspects of brand and trade strategies at store level
- Ensure awareness of category relevance at store level
- Merchandising and new product promotions
- Pricing promotions and competitor reporting
- Manage stock in line with company policy and procedures
- Continually develop skill sets in line with the changing industry & regulatory environment
- Achievements – Consistently achieved set goals and targets, trained new staff on the TMR role, developed a high level of trust with my customers, high conversion rate of hardware and BAT lines.
Accounts & Agency Account Manager
MESSENGER NEWSPAPERS
2005.11 - 2006.01
- Increase awareness, profile and use of News Ltd community newspapers to major state national advertisers and agencies
- Maximise revenues and market share
- Growing existing business
- Generating new business accounts
- Meeting monthly targets
- Promote campaigns
- Negotiate settlement of customer accounts
- Conflict resolution
- Develop creative & innovative concepts for new/existing business presentations
- Monitor opposition publications and source new leads
- Build & maintain positive relationships with clients & agencies
- Liaise with editorial & senior management to develop effective marketing strategies
- Achievements – Exceeded all sales targets, developed trust and rapport with customers.
Territory Sales Representative
TRADING POST - SENSIS CLASSIFIEDS
2003.04 - 2005.03
- New business development
- Service existing client base
- Attend & participate in regular meetings/workshops
- Meet strict deadlines
- Negotiate appropriate business solutions
- Effective ad design
- Present to prospective clients
- Prepare business proposals to prospects
- Monitor existing clients' requirements
- Present business solutions
- Up sell to new & existing clients
- Conflict resolution
- Cold calling & appointment setting
- Exceed all sales targets
- Write weekly activity/revenue business reports
- Be aware of competitor offers/new business
- Achievements: Tripled revenue for my territory in 3 months, exceeded all sales targets.
Retail Sales Consultant
REVLON COSMETICS
1998.01 - 2001.01
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Determined solutions for clients promptly and professionally.
- Exceeded sales goals by utilizing exemplary customer service skills.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
Certificate IV in Fitness -
Australian Institute of Personal Trainers
2023
Certificate IV in Nutrition -
Vast Fitness Academy
2022
Certificate 3 Fitness Coach -
Australian Institute of Fitness
2021
Certificate -
Marketing Excellence Series & Negotiation Skills
2009
Solution Selling & Marketing Strategies - SAFM -
AUSTEREO
2005
Certificate VI Frontline Management -
TVI of TAFE
2001
Certificate in Makeup And Skincare -
REVLON SCHOOL OF MAKEUP
2000
Skills
- Territory Management
- Sales Expertise
- Account and Territory Management
- Product and Service Sales
- Business Development
- New Account Development
- Business Growth and Retention
- Solution Selling
- Verbal and Written Communication
Timeline
Personal Trainer/Makeup Artist
GOODLIFE HEALTH CLUBS
2023.04 - Current
Group Fitness Manager & Instructor
GOODLIFE HEALTH CLUBS
2019.06 - 2023.05
Territory Manager - Cafe
LION – Dairy and Drinks
2016.09 - 2017.01
Sales Merchandiser
NESTLE
2016.05 - 2016.09
Owner Operator/Professional Makeup Artist
MAKEUP BY FILIZ
2012.05 - 2020.01
Trade Marketing Representative
BRITISH AMERICAN TOBACCO
2006.01 - 2011.06
Accounts & Agency Account Manager
MESSENGER NEWSPAPERS
2005.11 - 2006.01
Territory Sales Representative
TRADING POST - SENSIS CLASSIFIEDS
2003.04 - 2005.03
Retail Sales Consultant
REVLON COSMETICS
1998.01 - 2001.01
Certificate IV in Fitness -
Australian Institute of Personal Trainers
Certificate IV in Nutrition -
Vast Fitness Academy
Certificate 3 Fitness Coach -
Australian Institute of Fitness
Certificate -
Marketing Excellence Series & Negotiation Skills
Solution Selling & Marketing Strategies - SAFM -
AUSTEREO
Certificate VI Frontline Management -
TVI of TAFE
Certificate in Makeup And Skincare -
REVLON SCHOOL OF MAKEUP
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