MAKI MORITANI

•Encouraged development of leadership skills among supervisors to foster staff morale.

• Assigned training courses and oversaw performance monitoring to guide staffs through career development.

• Performed paperwork required for monetary transactions and daily report.

• Identified issues with malfunctioning machines and reported devices to maintenance department for service.

• Monitored cash payout and increasing accuracy and reducing discrepancies.

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

• Managed daily financial transactions accurately, reconciling cash registers and preparing bank deposits as needed.

• Stayed abreast of industry trends in order to make informed decisions about future business operations and stay competitive in the marketplace.

• Demonstrated high level of customer service to increase retention and satisfaction.
• Supported new cosmeticians during training periods by sharing practical knowledge gained from years of experience in the field.
• Resolved customer complaints professionally and efficiently, restoring trust between the client and the company while minimizing negative impacts on business operations.
• Demonstrated thorough knowledge of all products and services.