Furkan Baskocak
Craigieburn
Summary
Committed and professional Service Advisor, Parts Interpreter, Used car sales and fully Qualified Mechanic, i Furkan Baskocak have the whole package and bring 15 years experience in every field in the Automotive industry with proven ability and success. Ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Personable and solution-oriented, with strong communication skills and genuine interest in helping customers. Understanding of automotive systems and maintenance schedules, coupled with strong problem-solving and organizational abilities. Dedicated to providing exceptional customer service and ensuring positive experience for every client.
Overview
15
15
years of professional experience
Work History
Automotive Trainer
Australian Careers Education
03.2021 - 09.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Automotive Trainer
Baxter Institute
03.2020 - 12.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Collaborated with subject matter experts to create accurate training content.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Parts Sales Manager
Jap Heaven Auto Recyclers
02.2018 - 02.2020
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Developed training materials to educate staff on product knowledge, enhancing their ability to make informed recommendations to customers.
Parts Manager
Japart Import Wreckers
02.2010 - 01.2018
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Service Advisor
Japart Import Wreckers
02.2010 - 01.2018
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Education
Certificate IV - Automotive Mechanical Diagnosis
Elite College Australia
Melbourne, VIC01-2022
Certificate III - Light Vehicle Mechanical Technology
UTA Institute of Technology
Melbourne, VIC01-2021
Certificate IV - Training And Assessment
Melbourne Polytechnic
Melbourne, VIC12-2019
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Operational efficiency
- Warehouse management
- Task delegation
- Sales reporting
- Deal closing
- Goal-oriented mindset
- Test drives
- Sales presentations
Timeline
Automotive Trainer
Australian Careers Education
03.2021 - 09.2024
Automotive Trainer
Baxter Institute
03.2020 - 12.2021
Parts Sales Manager
Jap Heaven Auto Recyclers
02.2018 - 02.2020
Parts Manager
Japart Import Wreckers
02.2010 - 01.2018
Service Advisor
Japart Import Wreckers
02.2010 - 01.2018
Certificate IV - Automotive Mechanical Diagnosis
Elite College Australia
Certificate III - Light Vehicle Mechanical Technology
UTA Institute of Technology
Certificate IV - Training And Assessment
Melbourne Polytechnic
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